Category Specialist managing Kitchen product strategies for Breville and Sistema on Amazon. Influencing internal relations and driving eCommerce practices for sustainable growth.
About the role
- Senior Business Analyst at Pacific Life optimizing digital experiences for group benefits insurance. Collaborating with teams to document business requirements and recommend process improvements.
Responsibilities
- Design and document business processes across and within departments in the Workforce Benefits Division
- Identify process inefficiencies and recommend improvements to enhance operational effectiveness
- Elicit and document business requirements for new features and improvements to all WBD digital experiences, including broker, employer, and member portals, as well as internal work management systems
- Develop clear documentation that defines departmental accountability, with recommendations appropriately scaled to the organization's current maturity level
- Implement change management strategies to ensure successful adoption of new processes and systems
Requirements
- 8+ years of experience in business analysis and process improvement within the group benefits insurance industry
- Demonstrated experience with process mapping methodologies and tools, along with a strong foundation in business analysis best practices and frameworks
- Proven facilitation and stakeholder management skills with cross-functional teams, and experience working collaboratively with agile development teams
- Excellent written and verbal communication abilities with exceptional problem-solving skills and attention to detail
- Experience with change management principles and the ability to drive organizational transformation through strategic thinking and consensus building
- Bachelor's degree in Business, Information Systems, or related field
- Professional certification in process improvement or business analysis (Six Sigma, Lean, CBAP, PMI-PBA, etc.)
Benefits
- Your Benefits Start Day 1
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
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