Hybrid Operations Business Services Associate

Posted 2 days ago

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About the role

  • Providing problem resolution, operations, and administrative support to producers and current policyholders/contract owners
  • Process changes on existing insurance policies, including policy changes, conversions, reinstatements and exchanges and/or processes trades, withdrawals, loans, electronic fund transfers, and registration change on existing contracts
  • Process and ensure producer applications, licensing requirements, and continuing education are in good order
  • Communicate effectively with team members, internal stakeholders, and customers for the purpose of coordinating case work and resolving issues related to processing

Requirements

  • 0-2+ years of experience in a customer service and/or operations focused role
  • Effective critical thinking and problem-solving skills
  • Strong verbal and written communication skills
  • Commitment to driving an industry-leading customer service experience
  • Comfort navigating across multiple technology platforms
  • Ability to work effectively within a fast-paced team environment

Benefits

  • Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
  • Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
  • Paid Parental Leave as well as an Adoption Assistance Program
  • Competitive 401k savings plan with company match and an additional contribution regardless of participation

Job title

Operations Business Services Associate

Job type

Experience level

JuniorMid level

Salary

$18 - $24 per hour

Degree requirement

No Education Requirement

Location requirements

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