Operations Manager overseeing corporate operations across departments in an IT federal contracting firm. Managing a team and collaborating with executive leadership.
About the role
- Operations Business Services Associate providing problem resolution and administrative support within the Consumer Markets Division. Facilitating processing of insurance policies and producer applications while ensuring service excellence.
Responsibilities
- Providing problem resolution, operations, and administrative support to producers and current policyholders/contract owners
- Process changes on existing insurance policies, including policy changes, conversions, reinstatements and exchanges and/or processes trades, withdrawals, loans, electronic fund transfers, and registration change on existing contracts
- Process and ensure producer applications, licensing requirements, and continuing education are in good order
- Communicate effectively with team members, internal stakeholders, and customers for the purpose of coordinating case work and resolving issues related to processing
Requirements
- 0-2+ years of experience in a customer service and/or operations focused role
- Effective critical thinking and problem-solving skills
- Strong verbal and written communication skills
- Commitment to driving an industry-leading customer service experience
- Comfort navigating across multiple technology platforms
- Ability to work effectively within a fast-paced team environment
Benefits
- Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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