Hybrid Manager, Electric Program Management

at Pacific Gas and Electric Company

• Job title: Manager, Electric Program Management
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $140,000 - $238,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ERP, PMP
• Location requirements: Hybrid, West Sacramento, United States

About the role

• Manager leading a team for non-energy billing governance at PG&E. Ensuring compliance and effective operations for joint utilities management.

Responsibilities

• Assigned Joint Pole, Tenant and Owner to Owner programs.
• Manages the annual planning for assigned program work, considering factors that might affect demand for work, expected volumes and unit costs, partnering with related departments/leaders.
• May be involved in long term forecasting.
• May also prepare detailed cycle work plans and/or regular reviews of actual work completions vs. forecasts and partner with team and leadership to address variances.
• Develops metrics and monitors performance of work within assigned program.
• Sets and achieves staff goals in support of established functional objectives.
• Collects, consolidates and analyzes work completion information to determine overall trending.
• Develops and delivers presentation on program status, risk and corrective measures to leaders of various levels, including executive.
• Leads process improvement initiatives.
• Oversees process and procedure development, implementation, communications and training for new programs and/or changes to existing programs.
• Coaches staff to identify gaps in work methods, procedures, processes or training and partners with stakeholders to recommend solutions.
• Ensures consistency with related work processes, standards and procedures.
• May function as a consultant, subject matter expert or a project manager depending upon the needs of the various business partners.
• Ensures work is prioritized based on available resources, size of the project portfolio, costs, risks, exposures or customer needs, while remaining compliant with applicable regulations.
• Ensures that all programs are managed in accordance with applicable regulatory requirements, filings, tariffs and follow established guiding principles/best practices.
• Monitors compliance with Company and California Public Utilities Commission (CPUC) regulations, construction standards, and requirements.
• Partners with Director in developing policies and relevant governance, processes, infrastructure, documentation and tools to support the program.
• Ensures required CPUC reporting on the program work is completed and delivered to the appropriate parties.
• May be involved in researching, writing, or developing information for the General Rate Case.
• May develop and/or provide expert witness testimony or other information to CPUC or other external agency.
• Depending on nature of project work in program, may have interface with external customer organizations.
• Handles sensitive, escalated customer issues.
• May participate as a member of the Incident Command structure during times of significant events, such as storms, or earthquakes.
• Manages staff to accomplish results through effective recruitment and selection, training and development, performance management, and rewards and recognition.

Requirements

• Bachelor's degree in business, engineering, or other relevant discipline or equivalent experience.
• 8 years of relevant experience in areas such as: electric construction, maintenance, service planning, compliance, financial planning or quality control/assurance.
• 3 years leadership or team lead experience.
• PMI-Project Management Institute PMP-Project Management Professional certification desired.
• Strong knowledge of electric utility business operations practices such as maintenance & construction, estimating, design and planning.
• Thorough understanding of regulatory requirements or tariffs for assigned program work.
• Knowledge of project and program management concepts, methods and practices.
• Leadership and coaching skills.
• Good written and verbal communication and interpersonal skills to develop and deliver presentations to various audiences.
• Influence and negotiation ability, including strong meeting facilitation skills, to effectively prioritize work based on business need and risk assessments.
• Analytical problem solving and decision-making ability.
• Adaptability to adjust to changing business dynamics and priorities.
• Excellent customer service skills.
• Strong business and financial acumen to develop & propose and/or monitor and manage program budget.
• Knowledge of process improvement concepts, methods and best practices.
• Knowledge of SAP or similar ERP system.

Benefits

• This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.