Environmental Compliance Program Manager at Apex Companies managing multimedia environmental compliance programs for 100+ facilities. Leading environmental teams and ensuring regulatory compliance across multiple states.
About the role
- Client support coordination for Vizient/AACN Nurse Residency Program with operational excellence. Maintain client lists, monitor billing processes, and enhance client retention efforts.
Responsibilities
- Serve as the first point of contact for client support within the Vizient/AACN Nurse Residency Program.
- Support and collaborate across Nursing Programs to coordinate services, ensure operational excellence, and deliver a high-quality client experience.
- Maintain and update client lists, invoice statuses, and collection tracking.
- Monitor the billing process from contract signature through payment, respond to client invoice inquiries, and partner with the Accounting team on collection efforts as needed.
- Maintain accurate sales pipeline records in Salesforce from initial lead through contract execution.
- Support client retention efforts through proactive outreach and relationship management.
- Onboard new clients, including setting up organizations in databases, completing contracting and security processes, sending welcome communications, and coordinating handoffs to team members for program launch.
- Collaborate across Nursing Programs to ensure alignment, share information, and support integrated client services.
- Partner with the web content team to support marketing activities, including posting web conference information and updating program materials.
- Work with nurse planners to ensure continuing education requirements are met and planning documentation is complete, including collecting speaker biographical information and disclosures, coordinating travel, and managing on-site logistics.
Requirements
- Relevant degree preferred.
- Two or more years of relevant experience required.
- Experience working with clients in a support or account management role preferred.
- Program management experience preferred.
- Proficiency in Microsoft Office Suite preferred.
- Strong organizational and communication skills required.
- Demonstrated attention to detail and effective problem-solving skills required.
Benefits
- Comprehensive benefits plan!
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