Service Delivery Manager at Aspire Lifestyles managing service delivery to clients in lifestyle services. Responsible for ensuring client satisfaction and upholding service level agreements through leadership and strategic execution.
PC
Hybrid Electric Distribution Manager
Posted 3 weeks ago
About the role
- Manager overseeing electric distribution operations and maintenance teams ensuring compliance and service delivery at PG&E. Leading outage response and system restoration efforts while maintaining safety standards.
Responsibilities
- Manages teams involved in maintaining or building parts, command & control outage response, and monitoring and restoration efforts of the system-wide service territory distribution grid.
- Provides safe and reliable electric service while maintaining compliance with the California Public Utility Commission (CPUC) General Orders, and all procedures and safety regulations and other regulatory requirements.
- Analyze and prioritize outages to determine most efficient restoration needs.
- Implements safety policies and best practices and manages employee accountability.
- Ensures full compliance with the Injury & Illness Prevention Programs.
- Ensures the department meets all legal and regulatory compliance requirements.
- Establishes assessment systems and monitors activities to ensure compliance with established procedures.
- Works to address the needs of customers and develops comprehensive solutions/offerings that address complex needs across all customer segments.
- Delivers on Budget, on Plan, and on Purpose the Capital Budget, Expense Budget, Unit Costs, Labor Costs, Overtime, Project Schedule Milestones, Complete Critical Projects, and Complete Maintenance Plans.
- Ensures and ongoing state of readiness and effective plans for emergency response for significant situations and system-wide electrical events.
- Represents the company in contacts with other utilities, various industry boards, committees, regulatory agencies, governmental bodies, and other private organizations.
- Collaborates with others to identify, analyze, and improve existing business processes within a department to meet new goals and objectives.
- Plans for and coordinates process improvement activities to ensure consistency, cohesiveness and sharing of best practices.
- Leads the responding and resolving field troubleshooting requests.
- Ensures maintenance and construction work in assigned area is completed on time, within budget and quality expectations while adhering to safety and regulatory compliance.
Requirements
- High School Diploma or GED
- Seven (7) years of related experience in electric utility maintenance, construction, or operations
- Three (3) years’ supervisory experience
- Cluster-Bachelor’s Degree in Engineering, Construction Management or job-related discipline or equivalent experience (Desired)
- Leadership experience, electric construction (Desired)
- Leadership experience, union-represented employees (Desired)
Benefits
- PG&E’s discretionary incentive compensation programs
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