Contracts Manager managing complex U.S. Government agreements for national security programs and contracts. Delivering expertise in negotiation and contract management across various departments.
About the role
- Service Delivery Manager at Aspire Lifestyles managing service delivery to clients in lifestyle services. Responsible for ensuring client satisfaction and upholding service level agreements through leadership and strategic execution.
Responsibilities
- Lead and manage the end-to-end delivery of services to clients in line with agreed service level agreements (SLAs) and performance standards
- Coordinate with cross-functional teams, including operational staff, sales, and technical departments, to ensure seamless service execution and continuous improvement
- Monitor service performance through regular reporting and analysis of key performance indicators (KPIs) to identify areas for enhancement
- Develop and maintain strong relationships with clients, understanding their needs, addressing concerns promptly, and ensuring high levels of satisfaction
- Drive process improvements and implement best practices to optimize service delivery efficiency and effectiveness
- Manage escalations professionally and effectively, working collaboratively to resolve issues and maintain positive client relationships
- Prepare and present regular status reports to senior management and stakeholders, highlighting service delivery achievements and challenges
- Support the development and implementation of service delivery strategies aligned with Aspire Lifestyles' business goals
- Ensure compliance with company policies, industry standards, and regulatory requirements throughout all service delivery activities
Requirements
- Bachelor's degree or equivalent experience in business administration, management, or related fields
- Proven experience in service delivery management, preferably within lifestyle services or related sectors
- Strong leadership and team management capabilities with a focus on collaboration and development
- Excellent communication and interpersonal skills to effectively engage with clients and internal teams
- Ability to manage multiple priorities and projects in a fast-paced environment
- Analytical mindset with proficiency in data-driven decision-making and performance monitoring
- Problem-solving aptitude and a proactive approach to identifying and addressing challenges
- Knowledge of service delivery frameworks, ITIL, or equivalent methodologies is advantageous
Benefits
- Dynamic and inclusive workplace
- Opportunities for career development
- Supportive environment that champions continuous learning
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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