Providing clinical support and customer education for Insulet's Omnipod product portfolio. Engaging customers via virtual platforms, phone, and email, ensuring a successful customer journey.
About the role
- Pure Product Specialist providing fast and accurate client support in university research management. Joining a global support team to deliver quality service and solve client challenges.
Responsibilities
- Providing fast and accurate responses to clients to solve their challenges.
- Producing webinars and other types of internal and external documentation.
- Joining an entrepreneurial, but global team.
- Taking responsibility, building knowledge every day and understanding client needs.
- Providing complex support to a demanding audience.
- Participating and driving ad-hoc projects within client services tooling, quality control and other areas relating to the actual support effort.
Requirements
- Passion and persistence for helping people and solving complex problems.
- Experience as an IT Supporter or other IT profile is advantage.
- Experience in information/content management and flows, e.g. as a librarian, technical writer, data processor or other.
- Open to hiring with little or low relevant experience.
- Curious and a fast learner.
- Experience in analyzing customer requests to determine the underlying needs.
- Experience in developing partnerships with key stakeholders.
- Strong work ethic, self-motivated.
Benefits
- Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
- Long Service Award: Recognition for your dedication and loyalty.
- Flexible Working Arrangements: Balance work and personal life effectively.
- Access to Learning and Development Resources: Empowering your professional growth.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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