Service Desk Analyst role at Novibet acting as first contact for service requests and incidents, ensuring smooth communications and proper incident management in a fast - paced environment.
PC
Hybrid Principal Business Performance Analyst
Posted 2 months ago
About the role
- Business Performance Analyst at PG&E analyzing processes and recommending operational improvements through data analysis and Lean Six Sigma techniques. Collaborating with cross-functional teams for effective process changes.
Responsibilities
- Analyzes processes and utilizes Lean Six Sigma techniques to develop operational process improvements
- Manages cross-functional teams and partners with peers and leaders to implement process changes
- Conducts ongoing measurements of process changes
- Provides business analytics, including research, data analysis, metric implementation, forecasting, and reporting
- Responsible for development, maintenance, tracking, and reporting of GIS Production Mapping metrics
- Monitors and ensures accurate data feeds from multiple sources
- Drives continuous process improvement and manages complex technology and data process improvements and projects
- Develops and tracks metrics that provide data for process measurement, business operations, or risk assessment
- Presents findings to leadership
- Leads multiple complex process improvement projects
- Oversees and designs vendors and contractors for work management applications
- Delivers regular metrics and Visual Management for Operating Reviews
- Transforms and maps business requirements and processes to data inputs and outputs
- Mentors and guides less experienced colleagues
- Responsible for backing up the leadership team when necessary
Requirements
- Bachelor’s Degree or equivalent experience
- 10 years of relevant business, operational, financial, or process improvement experience
- Experience with MS Power BI
- Experience with MS Power Apps
- Experience with HTML
- Experience with SQL
- Bachelor’s degree in Engineering (Desired)
- Master’s Degree in Business Administration or equivalent experience (Desired)
- Lean Six Sigma Certification (Desired)
- Competency in developing and delivering multi-mode communications (Desired)
- Ability to apply project management theories (Desired)
- Knowledge of electric utility operations and business processes (Desired)
- Experience with SAP and Analysis for Office (Desired)
- Ability to work independently with limited oversight (Desired)
- Ability to influence and lead behavior change (Desired)
Benefits
- PG&E’s discretionary incentive compensation programs
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