Hybrid Manager, Electric Quality Control

at Pacific Gas and Electric Company

• Job title: Manager, Electric Quality Control
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $125,000 - $187,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dublin, United States

About the role

• Manager overseeing quality control processes for electric operations at PG&E and driving compliance and auditing efforts to ensure safety and reliability.

Responsibilities

• Develops and implements processes and plans for quality audits and inspections for both in-house and outsourced maintenance and construction work.
• Develops baseline measurements for contractor work that is utilized by the Contract Management department(s).
• Ensures quality program aligns with the Electric operating plan, goals and strategy.
• Partners with Electric Operations functional teams to ensure quality control points are implemented, monitored and measured for compliance with inspection, maintenance and construction work processes and procedures.
• Partners with leadership to develop appropriate departmental/quality performance measures to assess effectiveness of overall quality control plans and programs.
• Continually identifies, proposes and implements process improvements.
• Work with functional working teams to ensure implementation of corrective actions when control points fail or quality of service does not meet appropriate levels
• Oversees the audits of supervisor work verifications to ensure work is completed per standards, processes and procedures.
• Ensures audit projects and schedules are prioritized based on risk and business impact.
• Directs staff to focus on areas that obtain greatest quality benefit to PG&E.
• Reviews post audit reports from staff.
• Collects, consolidates and analyzes quality control information to determine overall trending and identify gaps or issues, which may include gaps in training or procedural definition/documentation.
• Prepares reports, presentations and delivers status updates and recommendations for corrective action changes and improvements to leaders.
• Partners with PG&E Academy, Work Methods and Procedures and other teams to evaluate and implement training, process and or procedural changes that will improve compliance to standards, reliability, safety and customer service.
• Manages staff to accomplish results through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition.

Requirements

• Bachelors Degree in Business Administration or job-related discipline or equivalent experience
• Relevant experience in electric construction, maintenance or compliance, 8 years
• Leadership experience, electric construction
• Experience in quality assurance, or related
• Knowledge of construction and maintenance standards
• Knowledge of quality control, quality control and auditing concepts methods, practices and techniques.
• Leadership and coaching/mentoring ability.
• Strong analysis and decision making skills to review large amounts of information to identify gaps in performance and determine corrective actions
• Strong communication skills, both verbal and written
• Interpersonal and collaboration skills to effectively deal with stakeholders of various levels
• Influence and negotiation skills.

Benefits

• PG&E’s discretionary incentive compensation programs