Disability Case Manager responsible for managing disability claims for Canada Life. Evaluating medical information and developing return - to - work programs within a hybrid work environment.
PC
Hybrid Manager, Electric Quality Control
Posted last month
About the role
- Manager overseeing quality control processes for electric operations at PG&E and driving compliance and auditing efforts to ensure safety and reliability.
Responsibilities
- Develops and implements processes and plans for quality audits and inspections for both in-house and outsourced maintenance and construction work.
- Develops baseline measurements for contractor work that is utilized by the Contract Management department(s).
- Ensures quality program aligns with the Electric operating plan, goals and strategy.
- Partners with Electric Operations functional teams to ensure quality control points are implemented, monitored and measured for compliance with inspection, maintenance and construction work processes and procedures.
- Partners with leadership to develop appropriate departmental/quality performance measures to assess effectiveness of overall quality control plans and programs.
- Continually identifies, proposes and implements process improvements.
- Work with functional working teams to ensure implementation of corrective actions when control points fail or quality of service does not meet appropriate levels
- Oversees the audits of supervisor work verifications to ensure work is completed per standards, processes and procedures.
- Ensures audit projects and schedules are prioritized based on risk and business impact.
- Directs staff to focus on areas that obtain greatest quality benefit to PG&E.
- Reviews post audit reports from staff.
- Collects, consolidates and analyzes quality control information to determine overall trending and identify gaps or issues, which may include gaps in training or procedural definition/documentation.
- Prepares reports, presentations and delivers status updates and recommendations for corrective action changes and improvements to leaders.
- Partners with PG&E Academy, Work Methods and Procedures and other teams to evaluate and implement training, process and or procedural changes that will improve compliance to standards, reliability, safety and customer service.
- Manages staff to accomplish results through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition.
Requirements
- Bachelors Degree in Business Administration or job-related discipline or equivalent experience
- Relevant experience in electric construction, maintenance or compliance, 8 years
- Leadership experience, electric construction
- Experience in quality assurance, or related
- Knowledge of construction and maintenance standards
- Knowledge of quality control, quality control and auditing concepts methods, practices and techniques.
- Leadership and coaching/mentoring ability.
- Strong analysis and decision making skills to review large amounts of information to identify gaps in performance and determine corrective actions
- Strong communication skills, both verbal and written
- Interpersonal and collaboration skills to effectively deal with stakeholders of various levels
- Influence and negotiation skills.
Benefits
- PG&E’s discretionary incentive compensation programs
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