Strategic Partnerships Manager building partnerships to enhance patient access and product reach in cardiometabolic care at healthcare company. Collaborating across teams to drive strategies and innovations.
About the role
- Account Manager handling B2B customer communications and upsell opportunities for web data gathering solutions. Collaborating with industry professionals for customer satisfaction and retention.
Responsibilities
- Act as the main point of contact and dedicated Account Manager for B2B customers, maintaining consistent communication (email, phone, online, in-person) to ensure customer satisfaction and retention.
- Proactively identify and drive new upsell opportunities, managing each deal through to successful closure.
- Generate new ideas for value-creating activities with the customers (new campaigns, feedback collection ways, etc.).
- Act as the primary product advocate, competently addressing technical topics and providing guidance to customers and internal stakeholders.
- Oversee and maintain CRM data quality (including status updates, opportunity tracking, tasks, conversions, and data enrichment), ensuring accuracy and timely follow-up.
Requirements
- At least 1-2 years of experience managing customer engagements, with a proven track record of driving positive outcomes for clients.
- Strong relationship-building skills and commercial awareness; ability to understand business goals and map product value to them.
- Customer advocacy: strong internal communication skills to effectively represent customer interests and collaborate with cross-functional teams.
- Excellent written and verbal communication skills in English.
- Strategic mindset to identify and drive account expansion opportunities.
- Effective objection handling: confidence in handling difficult conversations and turning challenges into solutions.
- Comfortable handling technical topics and coordinating across teams to resolve issues.
- **Nice to have: **
- Previous Customer Success / Account Management / Sales / Procurement experience at a B2B SaaS or data company.
- Hands-on sales experience.
- Negotiation skills and experience managing contract discussions.
- Familiarity with data concepts.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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