Operations Performance Manager at Linaker supporting critical operational initiatives and driving performance improvements. Focusing on rapid diagnosis, intervention, and transformation in challenging client environments.
SI
Hybrid Insurance Operations Analyst - Mid Level (Focus on Renewal Journey)
Posted 12 hours ago
About the role
- Analista de Operações de Seguros para o Sicredi. Atuando em melhorias e atendimento técnico em contratações de seguros.
Responsibilities
- Provide, negotiate, and deliver technical and specialized support for the most complex cases, seeking solutions to meet insurance-related requests.
- Map and implement improvements to enhance the experience of members and cooperatives.
- Map and implement improvements that increase efficiency in the area’s activities and align with Sicredi’s strategic ambitions and guiding principles.
- Make data-driven decisions aligned with Sicredi’s strategy.
- Lead initiatives focused on advancing the customer journey or achieving efficiency gains.
- Develop and deliver trainings and presentations.
- Monitor team deliverables, ensuring timelines, scope, and prioritization of activities.
Requirements
- Bachelor's degree completed or near completion in related fields such as Business Administration, Law, Accounting, Insurance, or similar.
- Experience in the insurance contracting lifecycle.
- Experience developing improvements that generate measurable value.
- Proactive, solution-oriented, collaborative, and organized profile.
- Strong ability to develop content, presentations, and training materials.
Benefits
- Fixed 14th and 15th salaries.
- Profit-sharing (based on seniority).
- Health and dental plans with no co-payment.
- Wellness programs via Wellhub (formerly Gympass), including nutrition, psychology, occupational health, massage, running groups, and local gym access.
- Meal and grocery vouchers (VA/VR) — flexible percentage allocation between cards, no co-payment.
- Extended maternity and paternity leave.
- Childcare or nanny allowance for children up to 6 years and 11 months.
- Support allowance for children with disabilities, with no age limit.
- Life insurance.
- Private pension plan up to 8% of salary.
- Training platform — Sicredi Aprende, offering a wide range of courses.
- 40-hour workweek — operating with a bank-of-hours system.
- Remote work allowance (except for roles that are 100% on-site).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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