Hybrid Senior Channel Manager – Inside Sales & Telesales

at OXG Glasfaser GmbH

• Job title: Senior Channel Manager – Inside Sales & Telesales
• Job type: Full Time
• Experience level: Senior
• Salary: €70,000 - €95,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dusseldorf, Germany

About the role

• Senior Channel Manager overseeing Telesales activities and strategies in customer care for OXG Glasfaser GmbH. Collaborating with marketing and external partners to optimize sales operations.

Responsibilities

• You are fully responsible for our telesales activities and the sales lines within the customer service environment.
• You develop an overarching strategy that sensibly connects all channels.
• You monitor relevant KPIs, create appropriate reports, draw the right conclusions and adjust the structure when necessary.
• You closely manage our external service providers.
• For this purpose, you analyze the sales metrics in the reports on a daily basis and plan necessary adjustments together with partners.
• You maintain continuous communication with service providers and agents, develop best practices and ensure their rollout.
• You plan internal and external processes and are responsible for the quality delivered by the service providers.

Requirements

• Several years of experience in telesales, inside sales or generally in a sales environment.
• A relevant degree is a plus.
• Must-have: You have already built and managed telesales teams and sales lines in a customer-care environment.
• You are confident in developing strategies and preparing management presentations.
• You have experience managing external service providers and a good understanding of KPIs and quality parameters.
• You have a strong affinity for data, reporting, Excel and CRM systems (we use Salesforce).
• You demonstrate a pronounced hands-on mentality and strong organizational skills.
• Team player.

Benefits

• Flat hierarchies with room for your ideas and constructive feedback.
• Reimbursement of a high-performance internet connection up to €50 net per month.
• Digital meal allowance of up to €115.05 net per month, no matter where you are or eat.
• Flexible working hours and the option to work from home anywhere in Germany at any time and even up to 25 days in other European countries.
• Monthly discount of €40 on your mobile or landline bill through our partner Vodafone.
• 30 days of vacation per year, plus Christmas Eve and New Year’s Eve, and with Xtra-Plus up to 10 additional unpaid leave days.
• Subsidy for your bike leasing via EURORAD for eco-friendly commuting and support for your Urban Sports Club membership through cooperation with awo lifebalance.
• 5% on top of your annual base salary for your retirement provision, with the freedom to decide flexibly how you want to use this extra for your future.
• 3 months continued pay in case of illness as well as coverage in the event of disability and death.