Incident Manager responsible for proactive support and resolution management for Comcast Business clients. Collaborating with technical teams to ensure timely resolution of customer issues while maintaining strong communication.
About the role
- Site Quality Manager overseeing quality control processes and training for construction projects across the U.S. Ensuring compliance and reporting on quality standards throughout project timelines.
Responsibilities
- Manage daily activities of the quality control program
- Attend project pre-construction meetings to discuss the QMS Program and review Lessons Learned in the presence of subcontractors and manufacturers
- Train team members in the use of the quality control program and support question resolution pertaining to the program use
- Perform administrative set up of projects within the quality program database, assist in the support and maintenance of database program and assist in the implementation and audits the effectiveness of the quality program
- Ensure the quality program provides a fair and effective monitoring of the overall quality of the organization on a regular and timely basis
- Accumulate data from the quality control program for company utilization (for marketing, training, and areas of improvement/best practices)
- Conduct jobsite inspections/audits to ensure that quality controls are in place and report findings to the Project Team and Leadership
- Perform quality control inspections of installations as they are being put in place to ensure strict compliance and coordination with the contract documents
- Work with the Service Team Manager for incorporating checklist items into QMS System based on warranty callback items
- Inspect products, materials, and equipment as they arrive at the jobsite to ensure compliance with the contract documents and approved submittals
- Ensure manufacturer, fabricator and installer qualifications are current and applicable based on the contract requirements
- Coordinate required sampling of work in a timely manner with sufficient time for testing and analyzing results to prevent delaying work
- Coordinate and maintain jobsite test and inspection plan and subsequent logs ensuring all documentation is current including any changes to the work or design criteria
- Create and maintain an approved Project Specific Quality Control Plan
Requirements
- Associate's degree or equivalent from two-year college or technical school AND a minimum of five years of construction experience OR a minimum seven years related construction experience with increasing responsibility in lieu of a degree
- Experience within the light/heavy industrial sector highly desired
- Excellent leadership, organizational, communication, and problem solving skills
- Excellent communication and organization skills
- Required to travel up to 100% of the time
Benefits
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Travel as our projects are scattered throughout the United States
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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