Director of Client Relationship Manager leading retail alternatives at financial services company. Ensuring client satisfaction and managing product adoption across teams and clients.
About the role
- Head of Account Management leading the international Account Management organization for Ovoko, one of Europe's fastest-growing e-commerce startups. Focusing on supplier engagement and team development.
Responsibilities
- Grow and develop your team of Account Managers across multiple international markets;
- Partner with internal cross-functional stakeholders (Product, Support, Sales, Shipping) to ensure communications are relevant, personalized, and on-brand;
- Create a scalable scrapyard engagement model - we want to keep scrapyards engaged without having to scale the Account Management headcount linearly;
- Working hand in hand with Sales Ops and Product Marketing Manager create and implement the supplier lifecycle strategy.
Requirements
- 5+ years in Account Management, Customer Success, or similar roles.
- 3+ years of people management experience in a fast-paced environment.
- Strong background in marketplaces or SaaS is a major plus.
- Proven experience managing and expanding a business portfolio through a team.
- Excellent stakeholder management and cross-functional communication skills.
- High sense of urgency
- Fluent in English
Benefits
- B2B Contract;
- Learning budget for your personal and professional growth;
- Employee stock option plan;
- Multisport card;
- Flat organizational structure and a real opportunity to shape the “big picture”;
- Close collaboration with talented, ambitious and cool colleagues;
- Flexible working hours with remote work opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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