Executive Assistant supporting Calgary - based partners in a global implementation firm. Managing complex schedules, communications, and enhancing business operations.
About the role
- Senior Technical Program Manager leading cross-functional initiatives across teams at Outreach. Managing strategic projects within a cloud-first architecture in a SaaS environment.
Responsibilities
- Lead large cross-functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, and other cross-functional teams to deliver strategic initiatives aligned with business objectives.
- Own program execution — driving scope, schedules, risks, dependencies, and stakeholder alignment to ensure successful delivery outcomes.
- Drive alignment across technical and non-technical stakeholders by translating high-level, ambiguous business goals into clearly documented systems and technical requirements that enable scalable, working solutions.
- Identify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment through changing priorities.
- Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows.
- Apply technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks in collaboration with engineering team.
- Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.
Requirements
- 6+ years of experience as a Technical Program Manager, Engineering Operations, or a similar role within a fast-paced SaaS environment.
- Bachelor’s or Master’s degree in Computer Science or a related technical discipline, or equivalent experience.
- Proven success leading complex, cross-functional programs across multiple systems and teams.
- Strong program management, organizational, and problem-solving skills with the ability to balance technical depth and business context.
- Solid understanding of system architecture, data flows, and integration, with the ability to flag and manage technical risks.
- Skilled in roadmap planning, scoping, and discovery for large—scale initiatives, with expertise in defining and documenting requirements, managing dependencies, and communicating progress across all levels.
- Adept at navigating ambiguity, managing competing priorities, and adapting to dynamic environments.
- Trusted for ownership, accountability, and delivery excellence – consistently driving stakeholder alignment and execution clarity.
- Excellent communicator – clear, empathetic, and confident across both technical and executive stakeholders.
- Embody our core values: We Take Ownership, We Win As One Team, We Are Trusted Advisors.
Benefits
- Flexible time off
- 401k to help you save for the future
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- A parental leave program that includes options for a paid night nurse, and a gradual return to work
- Infertility/ assisted reproductive services benefit
- Employee referral bonuses to encourage the addition of great new people to the team
- Snacks and beverages in the Office, along with fun events to celebrate
- Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
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