Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Operations Associate at Hive Health managing relationships with healthcare providers to enhance patient care services. Expanding provider networks and operational support within a dynamic medical operations team.
Responsibilities
- Expand Provider Network
- Accredit facilities and physicians based on member needs
- Grow the network strategically in line with account distribution
- Lead negotiations for competitive rates with healthcare providers
- Establish and manage relationships with healthcare providers (hospitals, clinics, physicians, etc.)
- Ensure accurate and timely updates to provider information and services
- Manage day-to-day relationships and address provider concerns
- Maintain a good retention rate for providers continuing to accept Hive Health-HPPI members
- Assist in product development, business development, and customer success in line with the provider network
- Create, process, and organize healthcare provider contracts
- Create and distribute communication materials for providers
- Plan and coordinate provider-related events and initiatives
- Other tasks and responsibilities as assigned by the Medical Operations team, including but not limited to verifications, accreditation, coordination with providers, etc.
Requirements
- Strong negotiation and relationship-building skills
- Organized, with high attention to detail
- Creative, strategic, and proactive in problem solving
- At least 2 years of relevant experience in business development, sales, account management, partnerships, or related fields (medical background is a plus)
- Curious, results-driven, ownership mentality with growth mindset
- Excellent verbal and written communications
- Collaborative team player with the ability to adapt quickly in a fast-paced environment
- Passion for innovation in healthcare
Benefits
- comprehensive healthcare coverage for you and your dependent
- paid time off from the start
- mentorship
- career development
- learning opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
TS
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