Hybrid Director, Claims Operations – Accident Benefits

at Intact

• Job title: Director, Claims Operations – Accident Benefits
• Job type: Full Time
• Experience level: Lead
• Salary: CA$138,500 - CA$169,300 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, St John's, Canada

About the role

• Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.

Responsibilities

• Create a vision for the team and engage employees in the outcome.
• Build relationships with Senior Executives and influence their decision-making.
• Identify and grow Intact’s talent and leadership pipeline through your thoughtful and effective approach to employee career development, performance management, and mentorship.
• Partner in leading the Atlantic Accident Benefits team to successful achievement of overall objectives.
• Direct team resources to ensure efficient and effective delivery of quality and effective management of files and customer service while measuring and monitoring progress.
• Establish and refine best practice workflows and procedures to support consistent and fair claims settlements.
• Lead the discussion, development and execution of the AB Action Plan and Results with Senior Executives.
• Act as a strategic member of the Atlantic AB Claims team to set strategy, priorities and direction.
• Manage overall staffing, workforce planning, and leadership of the claims team, motivating them to achieve objectives and keeping everyone well-informed along the way.
• Ensure effective work processes, proper reserving practices, and effective indemnity and legal expense control.
• Prepare and follow up on operational budgets and develop strategies to achieve our overall expense budget.
• Work with other departments on special initiatives and projects, provide input on project committee and steering committees, as required.
• Participate in the establishment of objectives included in business plan and implement required structures to realize regional claims objectives in line with business strategies and organization's financial, material and human resources.
• Build and maintain strong working relationships with all levels of management and staff and use influence and negotiation skills to gain support, achieve consensus and foster engagement.
• Create and communicate vision for the team and engage the team in the outcome.
• Oversee the recruitment and development of staff in the department.
• Lead and inspire the team.
• Develop opportunities for career pathing; identify and develop emerging leaders; and direct and assist team with goals.

Requirements

• 7-10 years related experience, preferably in Accident Benefits.
• 3-5 years managerial experience as a People Manager.
• Excellent communication and interpersonal skills with all levels of staff.
• Superior problem solving and analytical skills, balanced with strong decision-making abilities.
• Ability to influence at all management levels both within and outside the organization.
• Proven success in leading and inspiring others through vision and values.
• Superior skills in negotiating, gaining commitment and building strategic relationships.
• Sense of urgency and willingness to manage a changing schedule due to unpredictable events.
• Positive attitude while adapting to changing priorities and taking ownership of work.
• Strategic thinker and solutions oriented.
• CIP (Chartered Insurance Professional) preferred.
• University degree or any combination of training and experience deemed relevant for the role.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance)