Director of Operations overseeing EBI's Commercial Real Estate Due Diligence Practice. Responsible for delivering high - quality reports and driving operational performance across national projects.
About the role
- IS Operations Manager overseeing service delivery of IS services in Finance Technology. Responsible for service operations and collaboration with internal and third-party resources in Krakow, Poland.
Responsibilities
- Accountable for delivering and orchestrating the delivery of IS service line operations activities
- Coordinates with and supervises internal and/or external third-party supplier resources
- Maps business process demand to existing or new IS services
- Integrates operations and build activities in collaboration with the build team
- Reviews Service Level Agreements (SLAs) and corresponding service monitoring and controlling metrics
- Plays an active role in defining new contracts with vendors for operational activities
- Defines the level and type of monitoring and assures all consumer interaction points lifecycle experience are under control
- Optimises and reviews incident management, problem management, service requests, and all processes related to domain service delivery and operation
- Responsible for ensuring service availability and performance are properly monitored
- Supports major incident and critical situation resolution
- Ensures the Service Desk organisation is properly informed and trained to route requests and incidents correctly
- Manages relationships with third-party suppliers and local experts
- Reviews periodically the performance of the operation teams, the quality of the deliverables, and the satisfaction of stakeholders and end-users
Requirements
- Bachelor's or Master's degree in Information Systems, Computer Science, Finance, Business Administration, or a related field
- At least 5 years of relevant experience in IS application management, SAP functional consulting, or a similar role within IS Finance/Treasury domain
- Solid knowledge of SAP Finance modules
- Proven understanding of custom-built application operations
- Understanding of banking processes: SWIFT communication, bank account management, payment flows, intercompany settlements, and liquidity management
- Familiarity with SAP S/4HANA and CFIN integration landscape
- Strong ability to translate complex business requirements into IT solutions
- Experience writing functional specifications and working with SAP configuration teams
- Understanding of compliance requirements is a strong plus
- Certifications required - ITIL V4 foundation
- Certifications preferred- CFIN/SAP technology specific certifications, IT compliance-relevant certification
- Strong problem-solving mindset with the ability to handle critical incidents calmly and efficiently.
- Experience in a global, multicultural work environment is preferred.
Benefits
- Competitive salary
- Health insurance
- Flexible work hours
- Professional development opportunities
- Diverse team environment
- Opportunities for career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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