Signature Customer Success Supervisor managing a high volume of smaller customer accounts in Ontario, CA. Driving satisfaction and retention to enhance customer loyalty and growth.
About the role
- CRM Campaign Specialist executing CRM campaigns and automation strategies for Orion Innovation. Working in a hybrid environment with required intermediate to advanced English proficiency.
Responsibilities
- Configuración y ejecución de campañas CRM (email, push y SMS)
- Segmentación de audiencias (básica a intermedia)
- QA de campañas (links, personalización, journeys)
- Coordinación con equipos de diseño y contenido
- Monitoreo de envíos y resolución de incidencias
- Generación de reportes de desempeño (open rate, CTR, conversiones)
- Apoyo en la construcción de journeys (onboarding, engagement, reactivación)
- Gestión y seguimiento de tracking y UTMs
Requirements
- 3 a 5 años de experiencia en CRM, Email Marketing o Marketing Automation
- Experiencia con herramientas como Salesforce Marketing Cloud, Braze, Adobe Campaign, HubSpot o similares
- Conocimiento básico/intermedio de segmentación de audiencias
- Inglés intermedio-avanzado (indispensable)
- Atención al detalle y enfoque operativo
- Deseable: conocimiento básico de SQL o análisis de datos
Benefits
- Híbrido
- Inglés intermedio-avanzado requerido
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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