Customer Support Representative at IQVIA handling customer inquiries and resolving issues efficiently while maintaining service quality standards. Managing incoming requests and participating in departmental goal - setting.
About the role
- Customer Service & Supply Chain Coordinator in agriculture managing ammonia deliveries and ensuring compliance with legislative requirements. Role located in Cannon Hill, Queensland.
Responsibilities
- Ensuring compliance with all relevant Anhydrous Ammonia legislation and company standards.
- Communicating regularly with contracted linehaul providers to deliver best-practice customer service.
- Verifying farm safety data templates submitted by accredited resellers for compliance.
- Planning and optimising delivery schedules to maintain uninterrupted supply to farms.
- Monitoring daily requirements with farms (via phone or text) and adjust plans accordingly.
- Managing delivery dockets for carrier loading at Kooragang Island and Yarwun.
- Collaborating with team members to address breakdowns and schedule changes promptly.
Requirements
- Previous experience in a customer facing/customer service environment is essential.
- Previous experience in a supply chain coordination role would be highly regarded.
- Previous agriculture experience would be highly regarded.
- Exceptional verbal communication skills are essential to this role as you will be talking on the phone directly with farmers and contracted linehaul providers.
- Problem solving skills, coupled with attention to detail are essential.
- Advanced computer skills, particularly MS Excel, a working knowledge of SAP would be highly regarded.
- Ability to work effectively as part of a small, high-functioning team.
- Confidence, resilience, and adaptability in dynamic environments.
- Ability to make sound decisions and embrace feedback.
Benefits
- Competitive salary
- Professional development opportunities
- Flexible working hours
- Inclusive workplace
- Opportunities for career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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