Control Systems Engineering Manager at Johnson Controls leading HVAC controls projects for federal clients. Overseeing engineering teams and ensuring project delivery and customer satisfaction in Tennessee.
About the role
- IT Support Analyst providing initial support for Protheus ERP users at Orguel. Involves managing service desk requests and creating training documentation.
Responsibilities
- Handling tickets via the Service Desk system, providing initial support to users;
- Analysis and resolution of issues related to the Protheus ERP, including guiding users on system usage;
- Remote support to restore IT operations and services, ensuring continuity of business processes;
- Escalation of tickets to the Support Analyst when necessary, after first-level resolution options have been exhausted;
- Preparation of training sessions, manuals, and internal procedure documentation to assist in user onboarding and skill development.
Requirements
- Students from the 3rd semester onward in Information Systems or related fields;
- We are looking for someone creative and communicative, eager to learn and able to contribute to improvements;
- Knowledge of T-SQL or equivalent languages;
- Knowledge of Protheus;
- Enrolled in a postgraduate program in Technology and/or related areas.
Benefits
- Transport: Transit voucher (Vale Transporte) or company shuttle to facilitate your commute.
- Meals: On-site cafeteria providing one freshly prepared meal.
- Medical and Dental Assistance: For you and your dependents — we prioritize your well-being and your family’s health.
- Life Insurance: Support for your loved ones in difficult times.
- Private Pension Plan: To help you plan your future with greater peace of mind.
- Tuition Assistance: Support for your studies and development (subject to internal policy).
- Orguel University: Unlimited access to UO courses so you can learn how and when you want.
- Wellhub (Gympass): To support your physical and mental well-being.
- Birthday Day-Off: One day off during your birthday month to celebrate.
- Holiday Gift: A special gift to celebrate the end of the year.
- (PPR) Results Participation Program: We value your performance — you grow, we recognize it.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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