Systems Engineer I designing, implementing, and managing complex systems at Honeywell. Collaborating with cross - functional teams to enhance operational efficiency and maintain quality standards.
About the role
- IT Support Technician ensuring operations in a diverse system landscape. Handling customer inquiries and optimizing processes in a supportive team environment.
Responsibilities
- Ensure smooth operation of a diverse system landscape
- Handle tickets in accordance with SLAs
- Resolve incidents at 1st and 2nd level support or escalate to downstream teams when necessary
- Receive and handle customer inquiries by phone, email, or at our customer desk
- Maintain asset data
- Support IT projects
- Continuously optimize operational processes and structures
Requirements
- Enjoys working independently
- Motivated to develop professionally in the IT field
- Ideally, experience in telephone-based 1st and 2nd level support
- Basic knowledge of Windows and Office environments
- Advanced knowledge of standard hardware
- Strong communication skills and the ability to work in a team
- Good German language skills, written and spoken (at least C1 level)
Benefits
- Central location with good transport connections
- Health support, including access to our occupational psychologist, subsidies for workplace glasses, and more
- Support for personal and professional development, e.g. opportunity to obtain ITIL Foundation certification after successful probation
- Subsidy for the Deutschlandticket and "JobRad" bike leasing
- Contribution to the company pension scheme and working in a secure environment
- Remote work possible one day per week after probation
- On-site gym with a personal trainer and yoga classes at Brandshofer Deich, plus sponsorship for participation in sporting events (e.g. the HafenCity Run in Hamburg)
- Modern office building equipped with height-adjustable desks at every workstation
- Employee referral bonus for successful hires of your recommendations, plus attractive discounts via our Corporate Benefits
- Regular company events, such as summer parties and Christmas celebrations
- Positive, respectful working atmosphere with a flat-hierarchy culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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