Systems Analyst providing IT support for small - to mid - sized businesses with expertise in desktop and server environments. Responsible for managing escalated tickets and collaborating with clients and teams.
About the role
- Ausbildung zum/r Fachinformatiker/in Systemintegration bei einem IT-Dienstleister im Gesundheitswesen in Bonn. Verantwortung für IT-Infrastrukturen und Kundenservice mit hoher Abwechslung in der Ausbildung.
Responsibilities
- Management of IT infrastructures – You will be responsible for the IT systems of medical practices, clinics and Mac-based offices, ensuring everything runs smoothly
- Customer support – You will assist our customers by phone or remote support and help resolve IT-related issues
- Security and availability – You will ensure that servers and networks remain stable and protected
- Administration and maintenance – You will learn to administer Linux-based operating systems and networks
- Guaranteed variety – From MacBooks to firewalls: you will gain insight into all areas of a modern system house
Requirements
- You hold a general higher education entrance qualification (Abitur) or a technical secondary school certificate (Fachoberschulreife) with good grades
- Passion for IT – You are enthusiastic about topics such as networks, servers, operating systems and IT security and engage with them in your free time, at school, or through personal projects
- Basic technical understanding – Initial experience with hardware, networks or operating systems is an advantage
- Helpfulness – You enjoy helping others with IT challenges, whether software, hardware or network-related
- Analytical strength – You keep a cool head when facing complex problems and find appropriate solutions through structured, logical thinking
- Flexibility and team spirit – You work carefully, are flexible and independent, but also enjoy working as part of a team
Benefits
- Individual support – We guide you through a highly qualified and varied apprenticeship with exciting projects and training sessions
- Team spirit – You will be part of a young, friendly and international team with an open corporate culture
- Top equipment – Your own MacBook, modern workstations and the best cappuccino in Bonn’s old town
- Work–life balance – Even during your apprenticeship you can choose between two fixed scheduling models. We will find the right solution together so you feel comfortable with us
- Additional benefits – Company pension plan, an in-house chef, PlayStation breaks, Urban Sports membership and regular team events.
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