Customer Experience Business Analyst for ERNI Philippines managing SharePoint product backlog and collaborating with technical teams on software development projects.
About the role
- Associate Technical Product Manager supporting product discovery, delivery, and execution for fintech solutions. Collaborating with cross-functional teams to drive customer-focused product development in a hybrid setup.
Responsibilities
- Support your team in maintaining and updating the product roadmap for your assigned domain.
- Conduct research, analyze data, and gather user insights to inform product decisions.
- Contribute to documentation, competitive analysis, and requirement definition.
- Advocate for user needs and business outcomes during discovery discussions.
- Assist in managing the product backlog by writing, refining, and prioritizing user stories with guidance.
- Participate in agile ceremonies (stand-ups, planning, reviews, retrospectives).
- Collaborate with engineering, QA, and design for clarity and quality.
- Help define acceptance criteria and validate outcomes against expectations.
- Coordinate release activities, ensuring alignment across engineering, QA, and operations teams.
- Support incident triage or issue resolution.
Requirements
- 1+ years in product management, business analysis, or related role (fintech, payments, or SaaS a plus)
- Strong curiosity about payments, platforms, or user experience
- Analytical and detail-oriented problem solver
- Bachelor’s degree in Business, Computer Science, Engineering, or related field
- Fluent in English and Thai
- Foundational understanding of agile and product development methodologies is a plus
- Experience with or exposure to APIs, SDKs, plug-ins, or microservice architectures is a plus
- Familiarity with tools like JIRA, Figma, Postman, SQL, or BI platforms is helpful
Benefits
- A medical healthcare plan and annual health check-up
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Business Analyst for customer experience at ERNI responsible for PowerApps and Power Automate product management. Collaborating with engineering teams to translate requirements into functional specifications.
Senior Technical Product Owner managing Microsoft Teams Integration product at ERNI Philippines. Responsible for backlog management, business analysis, and collaboration with engineering teams in a hybrid work environment.
Business Analyst responsible for Dynamics 365 product ownership and business analysis in a hybrid work environment. Join ERNI Philippines, a fast - growing software development company.
Manager of Information Management at Healthfirst, leading Agile delivery and data capabilities implementation. Ensuring quality and compliance of data solutions with strong stakeholder engagement.
Product Manager responsible for designing Data Products on the Microsoft Azure platform. Focused on creating scalable and intelligent data solutions leveraging modern AI capabilities.
Technical Product Manager defining footprint and network steering for global telecommunications provider. Collaborating with engineering and operations to enhance connectivity service quality and margin.
Technical Product Manager managing ITSM ServiceNow platform strategies for DaVita. Advising on best practices and overseeing integrations with enterprise tools while guiding AI feature implementations.
Principal Technical Product Manager at Blue Origin developing next generation software products for safe human spaceflight. Collaborating across teams to define product roadmaps and drive continuous improvements.
Expert Product Manager responsible for product domain within Veradigm's Provider portfolio. Leading strategy and execution to enhance provider workflow and health outcomes.