Customer Success Manager for Treatwell onboarding salon partners and enhancing their experience. Responsibilities include training, support, and upselling within the beauty industry.
About the role
- Junior Customer Success Manager at Oper enhancing customer support and experience in the fast-paced fintech sector, focusing on automation and customer interactions in a hybrid role.
Responsibilities
- You will take ownership of our day-to-day support activities and help professionalize and scale them.
- Manage incoming support tickets, questions, and requests from customers
- Ensure timely, accurate, and high-quality responses to customer issues
- Act as a trusted first point of contact for operational and product-related questions
- Identify recurring issues, patterns, and root causes in support tickets
- Proactively propose and implement improvements to: Automate support workflows, Standardize responses and processes, Reduce repetitive or low-value support activities
- Collaborate closely with Product, Engineering, and Customer Success to: Improve product features, Reduce future ticket volume, Improve overall customer experience
- Maintain high service levels and contribute to strong customer satisfaction and retention
- Work closely with Solution Experts on active customer accounts
- Join and support: Client workshops, Product demos, Feature configurations, Release note communications
- Help ensure customers fully understand and adopt Oper’s platform
- Support customers throughout different phases of their lifecycle
- Grow step by step into more ownership and responsibility across customer engagements
Requirements
- 1–3 years of experience in Customer Success, Customer Support, Consulting, or SaaS / Tech roles with strong customer interaction
- Strong organizational and planning skills — you thrive in structured environments
- High standards and attention to detail; you strive for quality and continuous improvement
- You are AI-native: you know the best tools, understand how to leverage them
- Naturally customer-facing: clear, friendly, and professional communicator
- Enjoy working closely with others and collaborating across teams
- Curious mindset with a passion for process improvement and automation
- Comfortable working in a fast-growing, evolving SaaS environment
- Fluent in English (required)
- Fluent in one of the following (required): German (preferred), Dutch, French
Benefits
- Competitive annual salary, depending on experience
- Employee stock options
- 25 vacation days per year + 1 paid mental health day
- Dynamic international team with 12 nationalities
- Supportive, inclusive, and collaborative culture
- Learning & Development budget with dedicated time for growth
- Structured onboarding with a dedicated mentor
- Travel budget to collaborate with teams in Antwerp and Zürich
- Annual company-wide Team G2G in an inspiring location
- Extra-legal benefits depending on your location
- Full support with local administration
- Health insurance and pension scheme
- Flexible working hours
- All equipment needed to do your best work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager at ChapsVision managing enterprise accounts in North America. Fostering relationships and ensuring clients leverage our AI search platform effectively for business objectives.
Senior Customer Success Manager in a tech/SaaS firm developing customer relationships. Managing a portfolio, acting as a strategic partner and ensuring customer benefit in hybrid role in Stockholm.
Customer Success Executive managing international SME customer portfolios at SD Worx. Building relationships, supporting clients, and identifying upsell opportunities for growth.
CRM Analyst supporting Salesforce ecosystem and driving user adoption for Fresenius Kabi in Canada. Collaborating with business stakeholders to enhance commercial performance and deliver data - driven insights.
Customer Success Manager role at Salesforce focusing on ensuring high - value customers achieve ROI with Signature Success Plan. Responsible for delivering customer experience and managing stakeholder relationships in the Global Public Sector.
Customer Success Manager leading client strategies and engagement at Bernhoeft. Ensuring client adoption, satisfaction, and sustainable results.
CRM Analyst responsible for managing user communication journeys at OLX's digital marketplace. Collaborating with Product, Tech, and Marketing teams for personalized user engagement.
SMB Customer Success Manager managing relationships for a high - volume customer portfolio at AutogenAI. Guiding customers through onboarding, adoption, retention, and growth with AI technology.
CRM Specialist managing HubSpot operations at Compass for educational transformation. Streamlining processes and enhancing data integration across Sales, Marketing, and Customer Success teams.