On - Site Operations Executive driving customer engagement and business growth at Boyle Sports. Ensuring accurate and timely presentation of products across digital platforms.
About the role
- Payments / Customer Operations Associate communicating with service providers and customers regarding transactions. Supporting Ops managers in liquidity management and preparing reconciliation reports.
Responsibilities
- Communicating directly with service providers regarding customers’ transactions/escalations
- Helping Ops managers with liquidity movements and proper liquidity management
- Creating internal and external reports based on transactions data
- Preparing daily reconciliation reports
- Communicating directly with customers on assigned responsibilities and tasks
- Serving as first point of escalation of technical issues following the agreed internal processes
- Communicating internally with other departments, following up on pending issues related to customer's requests
- Acting as the Voice of Customer, collecting and escalating clients’ feedback accordingly to the Ops managers
- Proactively identifying and sharing areas of improvement in the Operations processes and procedures.
Requirements
- Excellent command of English (C1) is a must – both written and spoken
- Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)
- Minimum 2 years experience in Payments / Customer Operations
- Strong communication skills and interpersonal skills
- Good multitasking, prioritization, and organizational skills
- Good attention to details
- Knowledge of Excel, Tableau or Salesforce will be considered an advantage
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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