Team Leader in insurance operations focusing on coaching and maintaining high team performance. Contributing to strategic evolution within a rapidly expanding company in commercial insurance.
About the role
- Regional Operations Manager overseeing inspection processes and regional success at OPENLANE. Utilizing data and team management for quality standards in a technology-driven company.
Responsibilities
- Master OPENLANE policies, processes, procedures, and tools used to complete floor plan audits and inspections
- Oversee and ensure adherence to OPENLANE policies by inspectors during audits
- Responsible for recruiting and hiring initiatives for inspectors
- Partner with sales teams to guarantee regional success
- Cultivate strong customer relationships with dealers
- Support in creating and implementing OKRs
- Lead and develop teams to deliver exceptional audit/inspection services
- Ensure that contractors meet customer requirements and operational standards
- Act as the main point of contact for contractors and inspectors
- Adopt a continuous improvement mindset and collaborate with various teams
- Work in the field with inspectors ensuring quality standards are met
- Function as a reserve inspector for new markets
Requirements
- Minimum of 3+ years relevant experience or education
- Minimum of 2+ years of automotive mechanical experience
- Must be able to operate a motor vehicle and possess a valid driver’s license
- A working knowledge of technology, particularly in submitting electronic inspection reports
- Previous experience managing teams and individuals, including both contractual and full-time employees
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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