Hybrid Key Account Executive

at OPENLANE

• Job title: Key Account Executive
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $31 - $34 per hour
• Degree requirement: Bachelor's Degree
• Tech skills: React
• Location requirements: Hybrid, Riverside, United States

About the role

• Key Account Executive ensuring client success and retention at OPENLANE, a technology company for vehicle remarketing. Serving as a liaison for clients to cultivate growth within key accounts.

Responsibilities

• Serve as the main point of contact for clients within your assigned book of business.
• Facilitate seamless communication across departments to provide efficient solutions to client issues.
• Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
• Understand and react to the competitive landscape.
• Document all customer interactions and maintain accurate records in our CRM.
• Adapt to changing priorities and provide support in unexpected situations.
• Maintain flexibility to accommodate the needs of clients, including occasional travel within the assigned book of business.

Requirements

• College degree or equivalent professional experience.
• 2-3+ years in a customer focused, industry specific, or account management position; preferred.
• Superior communication skills, able to clearly articulate ideas and concepts.
• Intermediate knowledge of both Microsoft Office and Google Suite products.
• Demonstrable knowledge of CRM tools; Salesforce and Pipedrive strongly preferred.
• Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced, changing environment.
• Residence within the assigned territory is required.
• Ability and willingness to travel to or within assigned region, 50% of the time every month.

Benefits

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement