Act as the central point of contact for our customers, managing communication across email, chat, and phone
Work fully in Salesforce to track, manage, and resolve customer interactions according to internal workflows
Support Buyers throughout the entire journey — from registration to after-sales — ensuring a smooth and professional experience
Support local Sellers in their daily operations following up the auction results to increase the conversion rate while keeping a smooth after sales process.
Collaborate with internal Centers of Excellence (CoEs) to resolve issues and follow up on complex cases
Build and maintain strong relationships with customers to increase satisfaction and retention
Monitor ongoing requests, identify recurring problems, and suggest improvements to enhance service quality
Contribute to process optimization and customer experience initiatives within the team
Requirements
You are fluent in **German** and **English**, both spoken and written. This is essential for supporting our diverse customer base. A third EU language spoken is a plus.
You’re confident using a PC, proficient in MS Office. Experience with CRM systems (Salesforce or other) is a plus.
You enjoy engaging with customers and bringing a positive, solution-oriented attitude to every interaction.
You understand the importance of customer satisfaction and know how to spot opportunities to grow relationships.
You remain calm and focused under pressure and are motivated by achieving results.
You thrive in a collaborative, international environment and enjoy working with colleagues from across Europe.
You have some experience in customer service or a call center role, or you’re a highly motivated recent graduate ready to grow in a customer-facing role.
Benefits
Yearly bonus plan.
Competitive salary.
Opportunity to work in a highly dynamic, international, and innovative environment.
Hybrid working and flexible hours.
Comprehensive benefits package depending on the country of employment.
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