Customer Support Adviser interacting with Norwegian - speaking customers via chat, email, and phone. Resolving inquiries and assisting with various payment platforms in a hybrid setting.
About the role
- Customer Service Specialist at OPENLANE supporting both Buyer and Seller sides with a positive customer experience. Engaging with clients and managing interactions via various platforms in a hybrid environment.
Responsibilities
- Act as the central point of contact for our customers, managing communication across email, chat, and phone
- Work fully in Salesforce to track, manage, and resolve customer interactions according to internal workflows
- Support Buyers throughout the entire journey — from registration to after-sales — ensuring a smooth and professional experience
- Support local Sellers in their daily operations following up the auction results to increase the conversion rate while keeping a smooth after sales process.
- Collaborate with internal Centers of Excellence (CoEs) to resolve issues and follow up on complex cases
- Build and maintain strong relationships with customers to increase satisfaction and retention
- Monitor ongoing requests, identify recurring problems, and suggest improvements to enhance service quality
- Contribute to process optimization and customer experience initiatives within the team
Requirements
- You are fluent in **German** and **English**, both spoken and written. This is essential for supporting our diverse customer base. A third EU language spoken is a plus.
- You’re confident using a PC, proficient in MS Office. Experience with CRM systems (Salesforce or other) is a plus.
- You enjoy engaging with customers and bringing a positive, solution-oriented attitude to every interaction.
- You understand the importance of customer satisfaction and know how to spot opportunities to grow relationships.
- You remain calm and focused under pressure and are motivated by achieving results.
- You thrive in a collaborative, international environment and enjoy working with colleagues from across Europe.
- You have some experience in customer service or a call center role, or you’re a highly motivated recent graduate ready to grow in a customer-facing role.
Benefits
- Yearly bonus plan.
- Competitive salary.
- Opportunity to work in a highly dynamic, international, and innovative environment.
- Hybrid working and flexible hours.
- Comprehensive benefits package depending on the country of employment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Strategy Analyst responsible for shaping customer experience strategies and omnichannel ambitions at Coles. Collaborating across functions and providing insights to drive measurable outcomes.
Customer Service Manager responsible for running customer service department at Coles Supermarkets. Leading the team and ensuring an exceptional shopping experience for customers in Miami.
AML Support Specialist assisting customers with onboarding and ongoing AML related enquiries. Ensuring professional and timely responses to inbound queries while managing cases effectively.
Customer Support Assistant at Banistmo focusing on client requests and expectations management. Working closely with relationship executives for operational excellence.
Analista de servicio al cliente en Sun Chemical proporcionando asistencia y resolviendo problemas. Manteniendo registros de clientes y colaborando con equipos internos.
Customer Service Representative resolving inquiries for dental offices. Ensuring client satisfaction and managing logistics within the dental business.
Data Specialist shaping customer experience through advanced predictive analytics. Engaging in cross - functional collaboration to improve logistics and customer journey outcomes.
Customer Support Engineer providing technical support for Agora's real - time engagement solutions. Engaging with developer communities and guiding on integration best practices.
Customer Care Specialist II providing customer service in order capture at Acuity Inc. Seeking to strengthen customer relationships to exceed their requirements and expectations.