Technical champion for Zendesk platform ensuring systems are optimised for customer support. Collaborate with multiple teams for scalable solutions and effective workflows.
About the role
- Solutions Architect aiding companies in deploying Generative AI solutions through technical guidance and strategic partnerships. Collaborating closely with customer leaders to identify high-value applications.
Responsibilities
- Deeply embed with strategic platform customers as the technical lead
- Work with senior customer stakeholders to identify applications of GenAI
- Intervene directly to accelerate customer time to value
- Forge and manage relationships with customers’ leadership
- Contribute to open-source developer and enterprise resources
- Scale the Solutions Architect function through sharing knowledge
Requirements
- 6+ years of technical consulting (or equivalent) experience
- Effective and polished communicator
- Led complex implementations of Generative AI/traditional ML solutions
- Knowledge of network/cloud architecture
- Experience in programming languages like Python or Javascript
- Humble attitude and eagerness to help colleagues
- Ability to drive multiple concurrent projects.
Benefits
- Hybrid work model of 3 days in the office per week
- Relocation assistance to new employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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