About the role

Ops Lead at OpenAI focused on capacity planning and operational execution for the FDE team. Collaborating with cross-functional stakeholders to ensure successful deployment of AI systems.

Responsibilities

Own FDE capacity planning, translating pipeline and active project demand into hiring forecasts.
Run the operating rhythm across portfolio reviews and quarterly planning, ensuring leaders have visibility into priorities, risk, dependencies, and the decisions needed to keep execution moving.
Determine how customer engagements should be staffed across FDE and partner channels, working with GTM and FDE leadership to make explicit tradeoff calls based on scope, strategic value, and capacity constraints.
Codify and evolve the FDE operating model so each subsequent deployment becomes easier to scope and deliver.
Identify and resolve emerging operational bottlenecks as FDE scales, implementing lightweight systems that improve execution without adding unnecessary overhead.

6+ years in technical program management, engineering operations, business operations, or similar operator roles supporting technical teams in fast-paced, high-ambiguity environments
Built 0→1 operating mechanisms that scaled a technical team through rapid growth
Break down ambiguous operational challenges into clear workstreams, anticipate risks early, and make sound decisions under pressure while balancing speed with long-term system health
Communicate clearly across engineering, product, GTM, and executive audiences, simplifying complexity and translating tradeoffs into actionable decisions
Influence senior leaders without formal authority, aligning teams with different incentives around clear, shared outcomes.

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.