Hybrid Engineering Manager, Order Systems

at OpenAI

• Job title: Engineering Manager, Order Systems
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $293,000 - $385,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, San Francisco, United States

About the role

• Engineering Manager leading order management automation for billing solutions at OpenAI. Collaborating with cross-functional teams to ensure financial integrity and operational excellence.

Responsibilities

• Lead and grow a team of engineers responsible for order management automation, focusing on reliability, correctness, and smooth customer onboarding.
• Own the architecture and roadmap for order data flows into downstream systems (e.g., internal provisioning services, billing/invoicing services, and revenue workflows).
• Build and operate resilient workflows and services that automate entitlements, provisioning, usage controls, SKU attribution, invoice generation/delivery, and revenue recognition—minimizing manual steps while maximizing correctness and traceability.
• Improve accuracy and timeliness of provisioning, billing, and invoicing—reducing manual intervention and operational load through automation, validation, and reconciliations.
• Establish strong operational practices (observability, alerting, runbooks, on-call) so systems remain healthy without constant human oversight.
• Partner deeply with Sales Operations, Finance, Accounting, Support, Product, Security, and Compliance to translate requirements into resilient, auditable workflows.
• Drive clarity across ambiguous problem spaces and evolving product offerings; create frameworks and abstractions that scale as OpenAI’s commercial footprint expands.
• Set high engineering standards via technical direction, design reviews, mentoring, and fostering a culture of ownership and continuous improvement.
• Bring strong leadership: teach and level up engineers, recruit and retain talent, manage stakeholders, and scope work to balance customer needs with realistic deliverables.

Requirements

• Have 7+ years of professional software engineering experience, including 3+ years leading engineers or managing teams.
• Have experience integrating revenue platforms (e.g., CPQ, billing, invoicing, revenue recognition, entitlement systems).
• Have built or operated complex commerce / SaaS ordering systems.
• Are strong in systems design, data modeling, and building reliable distributed services and workflows.
• Have experience in domains where correctness, auditability, and reconciliation are essential (e.g., payments, ERP/finance systems, invoicing/revenue recognition).
• Can lead (or effectively partner on) customer-facing billing experiences with a focus on clarity, accessibility, and trust.
• Care deeply about operational excellence and building systems that are observable, predictable, and resilient.
• Communicate clearly, build trust, and lead with context rather than control; you’re energized by close cross-functional partnership.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.