Client Aviation Manager overseeing flight department for Global 8000 and Challenger 3500 at Nashville airport. Leading operations and ensuring compliance with safety regulations.
About the role
- Manage, direct and control the operations of the Member Service Center with an emphasis on service delivery, member advocacy and staff development.
- Provide prompt, professional, helpful, knowledgeable and courteous member service.
- Coach, lead and motivate MSC employees; promote participation in recommendation of products and services.
- Meet with employees regularly to establish and reinforce department and organizational goals.
- Ensure compliance with credit union marketing, image and service delivery goals within area of responsibility.
- Responsible for quality and accuracy of fulfilling member requests.
- Responsible for the security, accountability and control of negotiable items.
- Coordinate the personnel functions with the Assistant MSC Team Manager to include scheduling, training, performance evaluations, employee morale and policy compliance.
- Support helplines dedicated for complex requests and escalated calls.
- Provide support to staff by training and developing; coach, lead and motivate specialists.
- Assume responsibility for the Member Service Center as assigned.
- Perform duties of Assistant Member Service Center Team Manager.
- Perform other duties as assigned.
Requirements
- High school graduate or equivalent
- Strong communications and personnel management skills required
- Capable of working independently and exercising sound judgment as related to primary functions
- Requires strong interpersonal skills and leadership abilities
- Directly related work experience and/or accelerated training completion may be substituted for tenure.
Benefits
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Job title
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Experience level
Salary
Degree requirement
Location requirements
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