Responsible for the delivery of commissioning and training services on-site or remotely
Work in conjunction with Riedel teams and customers as appropriate to organize and prepare for onsite services, including all required content and materials
Collaborate with Project Management and Pre-Sales teams to create and follow Scope of Work documents, and professionally manage client expectations throughout the project
Ensure all pre-commissioning documentation is up to date and coordinated
Ensure all post-commissioning documentation is complete and properly handed over to the relevant Customer Service teams, and that knowledge and documentation are conveyed
Work collaboratively with the rest of the Customer Success team to collect, organize and share knowledge of products, industry standards, new technologies and best practices
Assist the Demo and Pre-Sales teams with complex setups for demos, POCs and exhibitions, and/or lead necessary cross-department projects
Requirements
4+ years of proven experience in a relevant field, ideally in the broadcast and/or entertainment audio/video market
Mobility and willingness to travel is required
Experience in broadcast production workflows is essential
Knowledge of modern digital media standards, with a focus on video and audio over IP / SMPTE 2110
Experience with network architecture and deployment is a plus
Successfully completed university studies or equivalent vocational training (e.g., CCNA, ACE) or a degree in Information Technology, Electrical Engineering, or Communications Engineering
Strong customer communication skills and a troubleshooting mindset
Self-organized and able to self-educate on new technologies
Team player who fits the culture and environment of an international, medium-sized company
Fluency in English and German is required (other languages are a plus)
Benefits
Work–life balance through our flexible working time system, including mobile working in a hybrid model
Career booster with numerous individual development and training opportunities
We value diversity; RIEDEL fosters an open working atmosphere— inclusion is part of our culture. People and their personalities matter
Diverse offers through myEAP (e.g., help with childcare, care for relatives, wellness offers for body and mind, etc.)
We support your career development. We encourage you to try new roles and experience new settings. By helping our people reach their potential, we frequently support career moves they never thought possible
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