Hybrid Director, Strategic Customer Programs

Posted last month

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About the role

  • Director overseeing strategic customer programs for healthcare solutions at Johnson & Johnson. Collaborating with executive leadership to drive enterprise-level growth and customer engagement.

Responsibilities

  • Lead the development and execution of enterprise-wide strategic customer programs that support long-term partnerships and organizational objectives in strategic channels such as AMC’s, ASC’s, and Strategic IDN’s
  • Collaborate with executive leadership and cross-functional teams (Key Account Management, Platform Marketing, Pricing & Offer Development, Field Sales, HEMA, Finance, HCC, and Operations) to ensure program success and strategic alignment.
  • Drive organizational change and continuous improvement by monitoring program effectiveness and implementing best practices.
  • Establish governance structures and executive reporting to communicate objectives, milestones, and performance metrics.
  • Influence strategic decisions through data-driven insights, market analysis, and customer feedback.
  • Serve as a senior advisor to key customers, fostering relationships that support mutual success and innovation.

Requirements

  • Minimum of a bachelor’s degree in Marketing, Finance, Economics or Business or related field is required.
  • An MBA and/or an advanced degree is preferred.
  • Minimum of 10 years combined experience in Marketing, Commercial Leadership, Finance, Pricing, Contracting, HEMA or related business experience
  • Minimum of 3 years working in Orthopaedics or healthcare related industry
  • Proven track record of leading large-scale strategic initiatives and influencing executive stakeholders.
  • Expertise in marketing, pricing strategies, and customer engagement at an enterprise level.
  • Exceptional leadership, communication, and relationship-building skills.
  • Ability to drive strategic alignment and influence at the executive level
  • Demonstrated executive presence and ability to lead high-performing teams
  • Expertise in change management and organizational transformation
  • Strong capability in coaching, mentoring, and developing leadership talent
  • Strategic thinking skills (problem solving skills) with proven success in customer-facing roles working with physicians and health system administration
  • Accomplished marketer with proficiencies in value proposition development, brand marketing, customer segmentation, impact modeling, analytics, marketing communications, etc.
  • Financial acumen, with an understanding of business models and monetization strategy
  • Proven experience in challenging the status quo, thinking differently and challenging cultural norms
  • Proven ability to manage through constructive conflict
  • Ability to prioritize and to successfully manage multiple projects/priorities

Benefits

  • medical
  • dental
  • vision
  • life insurance
  • short- and long-term disability
  • business accident insurance
  • group legal insurance
  • consolidated retirement plan (pension)
  • savings plan (401(k))
  • long-term incentive program
  • Vacation –120 hours per calendar year
  • Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
  • Holiday pay, including Floating Holidays –13 days per calendar year
  • Work, Personal and Family Time - up to 40 hours per calendar year
  • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
  • Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
  • Caregiver Leave – 10 days
  • Volunteer Leave – 4 days
  • Military Spouse Time-Off – 80 hours

Job title

Director, Strategic Customer Programs

Job type

Experience level

Lead

Salary

$150,000 - $251,850 per year

Degree requirement

Bachelor's Degree

Location requirements

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