Director of Key Accounts leading key account management strategies for Johnson & Johnson MedTech Surgery. Overseeing team performance and customer relationship building in large health systems.
Responsibilities
responsible for leading the account team with overall strategy which includes, business unit contracting, business unit pricing agreements, value-based programs and initiatives within large, integrated, health systems
coordinates all Surgery contracting and account planning with the Field Sales Organization(s) and internal J&J business partners including the Deal Desk, Legal, Strategic Customer Programs, HEMA, Healthcare Compliance, Finance, etc.
helps aligned IDNs migrate from a transactional relationship to strategic, value-based partnership by building customer relationships broadly across the C-Suite in both the economic and clinical leadership
responsible for contracting, pricing and daily contract management of large health system customers
leads the team that includes the Contract Director and Strategic Systems Lead; owns IDN relationship and sets economic and clinical strategy across the Surgery Commercial organization
develops sustainable strategic relationships with key stakeholders across the IDN as a single point of contact to improve effectiveness in driving short and long-term account growth and meaningful partnerships
accountable (in conjunction with KAM Strategic Customer Programs) for the creation of solutions and strategic engagement framework for our key strategic customers
directly responsible for building key relationships with C and D-Suite contacts at the Corporate Health System level and local facility level
develops the account strategies to accelerate the delivery of profitable performance metrics (i.e. revenue growth, improved price performance, introduction of new products & technology, managing erosion) in assigned health systems
leads a collaborative process in partnership with account team across the FSO and other aligned business partners in the organization
builds and maintains strong relationships with economic decision makers within the health system, which includes Supply Chain, Value Analysis Committees, Peri-Operative Services, and other committees which make system-wide product decisions
responsible for contract management of the health system (RFPs, contract renewals, deal creation and delivery, etc.)
Requirements
BA/BS degree required with MBA or advanced degree preferred
Relevant medical device product knowledge
10+ Years of health care business experience
Solid understanding of the U.S. healthcare market, including industry trends, customer dynamics, legal and compliance requirements
Experience in any of the following: account management, contracting, marketing, sales management/leadership
Strategic thinking skills (problem solving skills in complex negotiations)
Experience developing strategic contracting proposals and successfully completing customer negotiations
Financial competence, with an understanding of gross profit, erosion, pricing impact
Experience working in a highly matrixed environment and influencing across multiple collaborator groups with an enterprise mentality
Collaborative style, ability to process multiple, complex and often conflicting inputs to build an executable contract strategy
Strong analytical skills
Highly effective communication skills
Proven ability to manage through constructive conflict.
Benefits
medical
dental
vision
life insurance
short- and long-term disability
business accident insurance
group legal insurance
consolidated retirement plan (pension)
savings plan (401(k))
long-term incentive program
Vacation – up to 120 hours per calendar year
Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
Holiday pay, including Floating Holidays – up to 13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
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