As a CRM Consultant, analyze business processes and develop solutions using Microsoft technologies. Participate in project teams and discuss architectures with experienced professionals and students.
About the role
- Customer Success Manager for Once For All, responsible for client onboarding and satisfaction through platform deployment. Focusing on effective communication and relationship management with clients.
Responsibilities
- Support our clients in deploying the solutions they have subscribed to
- Define and implement the most effective deployment methodology
- Manage onboarding, configuration, and adoption by providing advice and domain expertise
- Define, monitor, and analyze metrics to measure and improve the success of deployment operations
- Proactively monitor the client lifecycle and their health score
- Identify risks and anticipate solutions
- Collaborate with internal teams and clients
Requirements
- Combines analytical thinking with excellent interpersonal skills
- Highly dynamic, proactive individual with a solid project management methodology and a solutions- and client-focused approach
- Good understanding of our clients' business challenges
- Ability to apply your CSM domain expertise to address these challenges
- Proficiency in and regular use of customer knowledge and satisfaction tracking tools (CRM, data analysis, project management tools)
Benefits
- Meal vouchers worth €9 with 56% employer contribution
- 2 days of remote work per week
- One company-wide meetup per month
- Annual company seminar
- Internal initiatives (book club, breakfasts, social events...)
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