Customer Support Manager leading a team at health - tech startup focused on chronic disease prevention. Ensuring consistent service quality and supporting staff in a collaborative environment.
AA
Hybrid Customer Relations Representative
Posted last month
About the role
- Chargé de relation client gérant les mises à jour documentaires au sein de Once For All, acteur de la construction responsable. Participation à un environnement de travail hybride basé à Lyon.
Responsibilities
- Follow up with members who have submitted documents to request updated documentation
- Handle and analyze customer requests related to documents that need updating
- Follow up with customers by email or phone
- Monitor the follow-up process and proactively propose improvements
- Assist customers in understanding and updating their file
- Populate and maintain reporting tools
- Sort and organize follow-up requests within the team
Requirements
- Strong interpersonal skills and a dynamic attitude
- Comfortable on the phone and in direct customer contact
- Excellent verbal and written communication skills
- Comfortable using computers and common office software
Benefits
- Meal vouchers worth €9 with a 56% employer contribution
Job title
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