Senior Lead Product Manager leading product strategy for Lending Ecosystem & Integrations at Wells Fargo. Responsible for execution, value realization, and cross - LOB alignment.
About the role
- Product Manager responsible for the end-to-end customer experience of heat pump installations. Driving customer satisfaction through product management and strategic insights for energy solutions.
Responsibilities
- Ownership of the end-to-end customer experience for heat pump installations (consultation, planning, installation, billing and after-sales service)
- Analyze, design and continuously optimize all touchpoints to maximize customer satisfaction
- Systematically identify, structure and prioritize friction points, broken promises and process gaps based on customer research, data and stakeholder feedback
- Actively collect, structure and prioritize customer feedback from interviews, CSAT, Trustpilot and support cases, and derive concrete improvement actions
- Ensure that processes, communications, services and systems are aligned and meet customer expectations
- Work closely with Marketing, Sales, Operations, Installation, Customer Service, After Sales and Finance; translate customer needs into clear product requirements and tasks for Operations, Tech and Business
- Provide a reality check for management and leadership, deriving clear customer priorities and improvement opportunities
- Track the impact of product and service improvements on customer satisfaction and other metrics
Requirements
- At least 2 years of experience in customer-centric product management or a comparable role with end-to-end responsibility
- Strong product thinking with a clear focus on customer experience rather than purely process or project logic
- Experience in startups, scale-ups or dynamic organizations undergoing growth and change
- Understanding of complex, technical services that require explanation, ideally in the energy sector, infrastructure, skilled trades or hardware-adjacent products
- Ability to connect qualitative customer insights and quantitative data to form well-founded priorities and decisions
- Clear, structured communication at eye level with operational teams and management
- Strong sense of ownership, consistency and a drive for real impact
- Motivation to actively contribute during a scaling phase and make the product demonstrably better
Benefits
- Stock options in the Octopus Energy Group Ltd.
- Monthly subsidy for public transport pass
- Monthly lunch allowance
- Discounted bike leasing
- Company pension scheme
- Advisory services and childcare support via HeyNanny
- Monthly childcare allowance
- Parental pay top-up: We top up your parental allowance for 3 months to help you enjoy your parental leave more comfortably
- Subsidies for fitness offerings via Wellpass
- Support for mental well-being with our partner Open Up
- Attractive training and career development opportunities
- Free language courses via Busuu
- Birthday voucher
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Director role managing P&C Personal Lines products for Texas and Arkansas at USAA. Focus on strategic growth, market insights, and financial KPIs.
Product Manager responsible for the product strategy of a SaaS financial platform in a technology startup. Leading development of features and cross - functional collaboration in a growing Latin American market.
State Product Manager developing enhanced property insurance products and services at American Family Insurance. Leading cross - functional teams to improve profitability, growth, and customer experience in insurance markets.
Digital Product Manager at U.S. Bank focusing on customer - centric digital experience strategies and agile product development. Involved in cross - channel strategies and enhancing user engagement.
Product Manager working on innovative Client Experience products for a leading FinTech firm. Collaborating with stakeholders to define requirements and deliver customer - centric solutions.
Product Manager specializing in WordPress and WooCommerce platforms for SiGMA Group. Collaborating with cross - functional teams to enhance web products and user engagement.
Product Manager optimizing website performance and guest experience for Hilton Grand Vacations. Leading partnerships with vendors to enhance the digital booking process.
Senior Product Manager managing the delivery and lifecycle of data products at Navy Federal Credit Union. Leading cross - functional teams to drive product roadmaps and improve member outcomes.
Product Owner supporting ADEO's Digital Learning Ecosystem strategy through continuous training for employees. Assist in deploying tools and enhancing user experience across international Business Units.