Operations & Performance Manager overseeing Road User Charging operations, ensuring effective management of services and enhancing performance in London. Leading teams and engaging with stakeholders effectively.
About the role
- Take ownership of the End of Lease vehicle portfolio ensuring maximum profitability. Blend commercial analysis with hands-on operations for an electric vehicle startup.
Responsibilities
- Own the EOL decisioning process and logic, conducting data analysis to determine the best commercial path (re-lease, disposal, etc.) for returning vehicles
- Translate commercial insights into clear, automated business rules for allocating vehicles to different EOL channels
- Set and own KPIs to monitor EOL commercial outcomes and lead cross-functional efforts to drive continuous improvement
- Act as the main point of contact for EOL performance, presenting regular, concise status reports and KPIs to senior leadership
- Oversee vehicle disposal channels, managing allocation, pre-sales, and performance to maximise saleability in partnership with our buyers
- Ensure data integrity by conducting bi-weekly stock location checks and weekly HPI checks
- Manage necessary operational administration, including raising invoices, requests, queries, and logistics
Requirements
- A working knowledge of Excel/Google Sheets and a genuine interest in data accuracy and reporting, along with a strong eye for detail
- Ability to analyse complex financial and commercial data to develop rules and drive decision making (e.g., maximising EOL asset value)
- Expertise in designing, documenting, implementing, and managing key KPIs and end to end processes for performance improvement
- Highly organised with a desire to manage operational processes and ensuring data integrity, stock compliance, and administrative accuracy (HPI checks, invoice raising, etc)
Benefits
- Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
- Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about!
- Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024.
- We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022.
- Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
- We've also been placed in the top 10 companies for senior leadership.
- just to let you know, we are dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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