IT Director leading global operations for health plan applications ensuring performance and security. Collaborating with technology teams while optimizing revenue and supporting compliance standards.
About the role
- Customer Specialist assisting Electroverse customers through email and chat for operational processes. Delivering high-quality care and support for EV drivers while remaining up to date with features.
Responsibilities
- Take a leading role looking after Electroverse customers: from sign-up questions, card requests, app feedback and more
- Deliver high-quality care and support for EV drivers
- Dig in to the technical side of the product as you solve customer queries
- Get to grips with social media management and brand tone of voice as you help represent Electroverse on social platforms
- As a core part of the team, you’ll stay up to date with the latest Electroverse features and new releases
- Work with the wider team to deeply understand the customer ecosystem and suggest ways in which we can improve as we grow
Requirements
- You’re someone who gets real energy from talking to customers and helping figure out solutions
- Have fantastic written communication skills, able to vary your tone and intended outcome based on who you’re speaking to
- Take an organised approach to keeping an eye on day-to-day communications and operations, whilst being willing to turn your attention to new tasks
- Not afraid to get a bit technical - for example, you might be pulling data from our admin portal and reporting it to the wider team
- Prior knowledge of EVs & EV tech isn’t required, but an interest in and desire to know more about the industry is important
Benefits
- Flexible working arrangements (option to work from home 2 days a week)
- Inclusive work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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