Responsable du processus de gestion des devis de pièces de rechange chez GE Power Conversion & Storage. Gérant une équipe et optimisant le service client dans un environnement technique.
About the role
- Digital Services Manager at Municipal Credit Union providing oversight of key platforms and ensuring operational excellence. Collaborating with various teams to drive strategy and manage risks.
Responsibilities
- Foster an organizational culture that prioritizes delivering seamless digital experiences while concurrently upholding robust risk management and operational excellence.
- Collaborate with internal stakeholders, including finance, IT, and business units, to gather reporting on department metrics and transformation projects impacting the Credit Union.
- Develop comprehensive daily, monthly and annual reporting including key performance and risk indicators.
- Create a resilient control environment and a robust risk management framework across various consumer banking digital servicing applications, digital sales, and social media platforms, ensuring compliance with evolving regulatory standards.
- Assists with vendor management on Digital Channel assigned applications.
- Adheres to the goals and standards set forth by the Service Level Agreement (SLA).
- Monitor and track project progress, identifying and addressing potential risks and issues.
- Collaborate with partners in Information Security, Technology Services, Risk and Third Party Assurance to proactively identify and assess emerging risk issues and identify and implement opportunities for continuous improvement of risk management.
- Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.
- Collaborate with the digital product owners to support, test and launch efficient digital channel products including support of New Product Offerings and capabilities as assigned to ensure an Omni-channel experience across platforms.
- Work closely with Contact Center Management and Retail Branch Management to understand teammate and member needs and incorporate into product requirements and document use cases and business specifications.
- Serve as a resource and key team member on various project teams, leveraging knowledge of the enterprise operations and business strategy to drive transformative change.
- Support risk initiatives by investigating and suggesting informed recommendations/solutions to minimize fraud occurring on digital channels.
- Serve as a primary point of contact and SME for the digital team during Internal Audit and oversight reviews from various regulatory bodies.
- Coordinate release management initiatives across digital channels with Entitlements team.
- Assist in the generation of test plans and data for digital channels.
- Proactively identify and mitigate operational, compliance, fraud, and information security risks within the digital platform, products and services.
- Ability to breakdown complex business problems and workflows into meaningful components that are understandable by various levels within the company.
- Provides support to assigned functional areas and track assigned programs and systems, including troubleshooting of errors and issues as they are identified.
- Provide necessary support efforts to ensure 24x7x365 availability for business applications.
Requirements
- Bachelor's Degree in a related field or the equivalent work related experience
- Strong understanding of digital platforms and technologies
- 10+ years of experience in the financial services industry with a thorough knowledge of financial principles, front and back office processing and financial institution regulations
- Demonstrable experience working in banking, account opening, online and mobile platforms
- Collaborative and a passion for digital products
- Experience defining market and product requirements, user research and AB testing, working with engineering organizations to rapidly deliver high-impact capabilities to market in a scrum/agile environment
- You have experience in the Agile Product Development methodology
- Experience with core banking processing systems such as Symitar and understanding of APIs(Application Programming Interface)
- Experience with account origination systems such as Clutch, Alloy, Plaid and Stripe.
- Self-directed, resourceful, and adept working in ambiguous environments
- Possess exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy and present complex information clearly and concisely
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision
- Excellent inter-team working skills to develop strong partnership with partner, tech team and operating at leadership levels
- Ability to inspire and partner with diverse individuals at all levels of the organization in a diverse, highly cross-functional and matrixed environment
- Demonstrated success in planning, organizing, leading people and activities.
- Ability to motivate, direct and coach staff
- Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail
- Technologically proficient
Benefits
- Competitive compensation
- Medical and dental benefits.
- 401K with employer contribution
- Flexible paid time off
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