About the role

  • Director of Member Insights & Growth Strategy leveraging data-driven insights for member engagement and growth in a financial institution. Leading analytics strategy and informing product development.

Responsibilities

  • Develop and execute a member-focused analytics strategy to uncover actionable insights about member behaviors, preferences, and needs.
  • Identify and recommend target growth segments, including profitable members and high-value prospects, to support strategic expansion in New York City.
  • Use data to drive member intimacy, ensuring recommendations are tailored and relevant to individual members and segments.
  • Analyze member and prospect data to inform personalized product and service offerings that foster deeper relationships and loyalty.
  • Aggregate and interpret data from disparate sources, making sense of complex information to guide business decisions.
  • Clearly communicate findings and strategic recommendations to executive leadership and cross-functional teams, ensuring alignment with member-centric objectives.
  • Oversea the creation of dashboards, reports, and visualizations that highlight key member metrics, growth opportunities, and trends.
  • Ensure timely, accurate reporting of KPIs related to member growth, satisfaction, and financial performance.

Requirements

  • 7+ years of experience in data analytics, with at least 3 years in a leadership role.
  • Proven ability to aggregate and synthesize data from multiple sources, delivering clear, actionable insights.
  • Experience in financial services, or in using data to drive member intimacy and develop strategies that resonate with members and prospects.
  • Strong communication, collaboration, and leadership skills.

Benefits

  • Competitive compensation
  • medical and dental benefits
  • 401K with employer contribution
  • Flexible paid time off

Job title

Director, Strategic Insights

Job type

Experience level

Lead

Salary

$150,000 - $185,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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