Store Director leading luxury retail team at Ferragamo's Beverly Hills location. Focused on customer experience and team development in high-end fashion.
Responsibilities
Create a long-term, authentic bond with your team by fostering growth, listening with respect and inclusion
Lead the team in communicating and storytelling with conviction, mastering the ability to listen and ask the right questions.
Conduct regular reviews with the team including department managers to increase team performance and further develop their skills.
Design, lead, and drive store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360° experience for the client.
Keep momentum going towards long-term strategy despite short-term pressures while developing strategic plans to achieve long-term store and organizational goals.
Requirements
Proficient English language skills; knowledge of second language preferred.
Previous retail/customer facing experience preferred, luxury retail experience a plus.
Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
Ability to effectively communicate with customers, peers, and management.
Ability to communicate on the telephone with proper etiquette.
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.
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