Customer Service student position at HEIMPLANET, a company specializing in high - quality outdoor products. Engage with customers, answer inquiries, and assist with product repairs and documentation.
About the role
- Enterprise Support Specialist providing support to clients and partners in payment processing. Resolving inquiries across a wide range of Nuvei products and ensuring smooth operational excellence.
Responsibilities
- Serve as a key point of contact for end-users, merchants, and partners across a wide range of Nuvei products.
- Handle inquiries related to payment processing, Instant Bank Transfer (IBT), risk-related notifications, digital assets, and other operational support matters.
- Investigate and resolve technical or transactional issues, ensuring accurate case handling and coordinating escalations with internal teams when needed.
- Provide clear, reliable, and timely support that contributes to smooth payment flows, customer satisfaction, and overall operational excellence.
- Make a meaningful impact by ensuring high-quality support across various payment products, driving continuous improvement, and contributing to a collaborative, high-performing team environment.
Requirements
- Provide timely, accurate, and professional support to customers, merchants, and partners via email and chat, covering a wide range of payment-related inquiries — including card payments, alternative payment methods, Instant Bank Transfer (IBT), risk-related notifications, and digital asset transactions.
- Manage, prioritize, and route support requests and escalations according to urgency, customer impact, and established service levels.
- Investigate, document, and manage escalations, ensuring issues are properly analyzed and routed to the appropriate teams until resolution.
- Use multiple internal tools and systems to investigate transactions, provide accurate information, and follow established procedures.
- Support Instant Bank Transfer (IBT) merchants with queries related to errors, user verification, or transaction outcomes, ensuring continuity of service.
- Collaborate with teammates by sharing feedback, best practices, and insights to maintain a supportive and high-performing team environment.
- Participate in team meetings, company initiatives, and internal projects to stay aligned with team objectives and business priorities.
- Handle additional operational and support-related tasks that contribute to customer satisfaction and overall team performance.
- Deliver high-quality customer and merchant support with empathy, professionalism, and a solid understanding of digital assets and alternative payment methods.
Benefits
- Monthly LIDL or WOLT food allowance;
- Hybrid working model;
- Private health insurance;
- One-month workcation;
- Cool and modern penthouse office in Vilnius city;
- Annual bonus depending on company and individual results;
- Space for personal and professional growth, training, giving back to community activities;
- Office perks, a great atmosphere, company events and a lot more to explore.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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