Client financial services agent assisting member needs via personalized support and service. Promote investment and financing products while ensuring client satisfaction and business relationship management.
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Hybrid Financial Aid Advisor
Posted last month
About the role
- Financial Aid Advisor guiding students through financial aid processes at Joyce University. Supporting student success and compliance with regulations in a collaborative environment.
Responsibilities
- Guiding students through the financial aid process, from FAFSA completion to award packaging
- Reviewing and analyzing financial aid applications to determine eligibility for federal, state, and institutional aid
- Awarding and adjusting aid packages in compliance with all applicable regulations and policies
- Counseling students and families through individual appointments, workshops, phone calls, email, and virtual tools
- Managing verification files, resolving discrepancies, and submitting required corrections
- Evaluating special and unusual circumstances with sound judgment and empathy
- Collaborating across departments to support enrollment, retention, and student satisfaction
- Presenting at orientations, information sessions, and student forums
- Supporting exit counseling for students who withdraw or graduate
- Contributing to team initiatives, continuous improvement efforts, and university events
Requirements
- 2–3 years of experience working directly with students and families in Financial Aid
- Working knowledge of Title IV financial aid regulations
- Bachelor’s degree preferred, but not required
Benefits
- A generous self-directed PTO policy that supports balance and flexibility
- Paid holidays and a 401(k) with employer match
- Comprehensive medical, dental, and vision insurance
- Fully paid short-term and long-term disability coverage
- Professional development opportunities and world-class continuing education assistance
- A supportive, collaborative team environment where your voice is valued
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