Customer Success Manager at HUB24 responsible for driving customer outcomes and implementing best practices with myprosperity portal. Collaboration with clients to achieve business goals for retention and growth.
About the role
- Director of Customer Success overseeing health system partnerships and managing Customer Success Executives. Transforming patient outcomes through Hippocratic AI’s innovative healthcare solutions.
Responsibilities
- Lead, coach, and develop a team of Customer Success Executives.
- Serve as the executive point of contact for major health system clients.
- Lead enterprise implementations of Hippocratic AI solutions.
- Collaborate with Product, Engineering, and Sales.
- Define, track, and communicate client success metrics.
- Guide change management strategies.
- Codify best practices for onboarding and training.
- Represent Hippocratic AI at conferences, webinars, and industry forums.
- Support future team growth by mentoring junior team members and contributing to hiring and onboarding.
Requirements
- 8–12+ years of experience in healthcare.
- 5+ years in customer-facing leadership roles.
- Proven ability to lead and develop teams managing enterprise accounts.
- Deep knowledge of clinical workflows and care delivery models.
- Experience in startup or high-growth technology environment.
- Strong executive presence and communication skills.
- Demonstrated success in implementation excellence and healthcare innovation.
Benefits
- Forward-deployed, onsite role.
- Candidates must be based in South Dakota.
- Periodic travel to Hippocratic AI offices for strategic planning and team sessions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
HPE Networking Channel Partner Success Delivery Manager managing service segments and solutions lifecycle. Collaborating with global teams to drive revenue growth and innovative solutions.
Client Engagement Manager responsible for client relationships in the FinTech space. Partnering with clients to achieve their objectives and maximize product value while providing insights.
Lead Delivery & Customer Success at Optiml, focusing on customer value realization and enterprise software implementations. Build effective teams while managing stakeholders and driving growth strategies.
Customer Success Manager guiding onboarding processes for clients at ApprovalMax. Focusing on relationship management, metrics monitoring, and collaboration for customer growth in Brisbane.
Customer Success Manager driving scalable customer adoption and success for deployable SW, F5 Distributed Cloud solutions and increasing NGINX support. Role requires technical acumen with excellent communication skills.
Customer Success Manager focused on customer engagement and SaaS revenue growth at Moss. Driving upsell opportunities and mitigating churn risks while advising clients on product features.
Senior CRM Analyst using data to drive decision - making at Uswitch. Joining the Marketing Analytics team to improve customer experience through data insights and optimization.
Customer Success Manager growing customer accounts in payments and banking sectors. Driving revenue growth through demand generation and strategic relationship management.
Analista de Customer Success Pleno responsável pela gestão de carteira de clientes na Smartspace. Focado em retenção, engajamento e expansão de receita através de soluções SaaS.