Senior Advanced Customer Engineer providing mentorship and technical support to field engineers at Cognex. Responsible for project delivery, documentation, and customer communication.
About the role
- Implementation/Client Onboarding Specialist managing SaaS onboarding for veterinary customers in DACH region. Delivering training, configuring software, and ensuring smooth delivery.
Responsibilities
- Manage implementation projects end to end, from initial scoping through to go-live
- Deliver remote and onsite training to veterinary professionals across the DACH region
- Configure and customise Provet to each customer's clinical workflows
- Advise customers on best practice and efficient use of the software
- Build strong relationships with stakeholders across independent practices, mid-market groups, and large enterprise accounts
- Work cross-functionally with internal teams to resolve issues and ensure smooth delivery
Requirements
- Ideally, you have already gained some experience from working in a fast growing SaaS company
- Based in Germany, Austria, or Switzerland
- Fluent in German and English (both written and spoken)
- Experience in project or change management, ideally within a SaaS or software environment
- Comfortable working in a fast-moving organisation where priorities shift and adaptability matters
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
- Highly organised with strong attention to detail
- Willingness to occasionally travel within the DACH region for onsite client visits
- Bonus point - Veterinary background or experience working with veterinary professionals is a strong advantage
Benefits
- The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
- Remote-first working with flexibility and autonomy
- Competitive compensation and benefits
- Learning and professional growth opportunities
- The tools you need, and enjoy using
- Real opportunities for professional growth as the DACH business scales
- Frequent company events and talented colleagues from around the world
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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