Hybrid Lead Customer Engineer

Posted 23 hours ago

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About the role

  • Lead Customer Engineer driving AI transformations as part of AI-powered customer experience solutions. Own AI agent building process and partner with customers for strategic technology implementation.

Responsibilities

  • Own customer implementations, bringing an entrepreneurial creativity and "do what it takes" urgency
  • Craft implementation strategy for complex enterprise environments
  • Build and optimize enterprise AI agents with customers—understanding their workflows, pain points, and goals
  • Work as strategic advisor with customer executive teams to define their AI roadmap
  • Run feedback loops with Engineering—influence features based on customer needs
  • Guide and mentor L1/L2 Customer Engineers in execution and customer thinking
  • Lead beta testing and drive adoption of new AI capabilities

Requirements

  • 5+ years of relevant experience (product manager, consultant, founder, engineer, etc.)
  • Deep technical skills—able to understand and shape complex AI agent designs
  • Hands on programming skills, preferably in Javascript.
  • Experience integrating with enterprise APIs (Rest APIs + JSON)
  • Strong communication and relationship-building skills with executive stakeholders
  • Comfortable working in fast-moving environments where you shape solutions and build them
  • Track record of driving business outcomes through technology

Benefits

  • Competitive compensation with stock options
  • Comprehensive medical, vision, and dental insurance
  • 401k matching
  • Fitness and wellness stipend
  • Mobile phone reimbursement
  • Mental well-being benefits
  • Professional learning and development stipend
  • Parental leave, including adoptive and foster parents
  • 3 weeks paid time off (increases with tenure) and unlimited sick leave

Job title

Lead Customer Engineer

Job type

Experience level

Senior

Salary

$100,000 - $145,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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