Lead Customer Engineer driving AI transformations as part of AI-powered customer experience solutions. Own AI agent building process and partner with customers for strategic technology implementation.
Responsibilities
Own customer implementations, bringing an entrepreneurial creativity and "do what it takes" urgency
Craft implementation strategy for complex enterprise environments
Build and optimize enterprise AI agents with customers—understanding their workflows, pain points, and goals
Work as strategic advisor with customer executive teams to define their AI roadmap
Run feedback loops with Engineering—influence features based on customer needs
Guide and mentor L1/L2 Customer Engineers in execution and customer thinking
Lead beta testing and drive adoption of new AI capabilities
Requirements
5+ years of relevant experience (product manager, consultant, founder, engineer, etc.)
Deep technical skills—able to understand and shape complex AI agent designs
Hands on programming skills, preferably in Javascript.
Experience integrating with enterprise APIs (Rest APIs + JSON)
Strong communication and relationship-building skills with executive stakeholders
Comfortable working in fast-moving environments where you shape solutions and build them
Track record of driving business outcomes through technology
Benefits
Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance
401k matching
Fitness and wellness stipend
Mobile phone reimbursement
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) and unlimited sick leave
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