IT Service Desk Analyst responsible for key applications and IT systems maintenance at Nord Anglia Education. Collaborating across teams to improve cloud, DevOps, Cyber, and operations services.
Responsibilities
Maintaining and Operating the IT systems and operating environments for key applications to meet the business demand.
Performing industry standard activities relating to Cloud infrastructure, Dev Ops, Cyber and Service Management.
Interacting with various stakeholders like Heads of Department, School IT Managers, Project Managers and VIPs.
Working across central, regional, and local Schools teams to improve cloud, development cyber and operations services.
Requirements
Degree in Computer Science, Information Technology, or a related discipline.
Proven experience of working with ITIL Service Management, Cloud Operations, DevOps and Cyber Security frameworks.
Experience supporting Azure and Azure Active Directories.
Experience managing Azure with Infrastructure as Code e.g. Terraform, ARM
Microsoft Windows 10, MS Offices apps, MS Office 365, and be familiar with MS Tenant systems and their associated Administration Portals.
Use automation to reduce the probability and/or impact of problem recurrence.
Experience with scripting languages and configuration management systems (e.g. Terraform, PowerShell, Desired State Configuration) and use of CI/CD (e.g. Azure DevOps)
Strong problem solving and analytical skills.
Highly adaptable to changing circumstances.
Interest in continuously learning new skills and technologies.
Good Communication skills in both English and Spanish (desired).
Experience delivering level 1 and 2 IT support services.
Proven application of the duties described for the position.
Excellent customer service and interpersonal skills with the ability to work in a tactful, patient, and courteous manner.
Excellent logical, analytical, and problem-solving skills.
Team-player, self-motivated and enthusiastic; continually striving for improvement.
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