About the role

  • IT Service Desk Analyst responsible for key applications and IT systems maintenance at Nord Anglia Education. Collaborating across teams to improve cloud, DevOps, Cyber, and operations services.

Responsibilities

  • Maintaining and Operating the IT systems and operating environments for key applications to meet the business demand.
  • Performing industry standard activities relating to Cloud infrastructure, Dev Ops, Cyber and Service Management.
  • Interacting with various stakeholders like Heads of Department, School IT Managers, Project Managers and VIPs.
  • Working across central, regional, and local Schools teams to improve cloud, development cyber and operations services.

Requirements

  • Degree in Computer Science, Information Technology, or a related discipline.
  • Proven experience of working with ITIL Service Management, Cloud Operations, DevOps and Cyber Security frameworks.
  • Experience supporting Azure and Azure Active Directories.
  • Experience managing Azure with Infrastructure as Code e.g. Terraform, ARM
  • Microsoft Windows 10, MS Offices apps, MS Office 365, and be familiar with MS Tenant systems and their associated Administration Portals.
  • Use automation to reduce the probability and/or impact of problem recurrence.
  • Experience with scripting languages and configuration management systems (e.g. Terraform, PowerShell, Desired State Configuration) and use of CI/CD (e.g. Azure DevOps)
  • Strong problem solving and analytical skills.
  • Highly adaptable to changing circumstances.
  • Interest in continuously learning new skills and technologies.
  • Good Communication skills in both English and Spanish (desired).
  • Experience delivering level 1 and 2 IT support services.
  • Proven application of the duties described for the position.
  • Excellent customer service and interpersonal skills with the ability to work in a tactful, patient, and courteous manner.
  • Excellent logical, analytical, and problem-solving skills.
  • Team-player, self-motivated and enthusiastic; continually striving for improvement.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Job title

IT Service Desk Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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